Data Analytics
About The Position
This role at State Street Bank and Trust Company in Boston, MA, focuses on resolving data issues, supporting the defect resolution process, and acting as a data and technology subject matter expert. The position involves contributing to the integration of new data services, documenting product specifications, and writing SQL DML statements for critical production data issues. It also includes enforcing and enhancing standard operating procedures, communicating issue resolution status, and continuously assessing and contributing to product enhancements. The role requires applying knowledge of data management, data governance, service catalogue, data lineage tools, operational dashboards, processing monitoring tools, and internal/external integrations to resolve system data problems and anomalies. Hybrid telecommuting from within the U.S. is permitted.
Requirements
- Bachelor’s degree or its equivalent in Computer Science, Information Systems, or a related field, plus 5 years of related experience in Finance and Banking industries.
- Alternatively, a Master’s degree or its equivalent in Computer Science, Information Systems, or a related field, plus 3 years of related experience in Finance and Banking industries.
- Demonstrated solid communication skills across all channels and levels of recipients including team members, colleagues, and clients at all levels.
- Demonstrated strong problem solving skills.
- Deep understanding of financial data to understand the problem when an issue occurs.
- Proven experience managing data as front, middle, and back office support.
- Proven experience with financial services data domains – security master, benchmarks positions, transactions, cash, performance, and/or analytics.
- Demonstrated strong proficiency in SQL.
- Demonstrated knowledge of data management, data governance, service catalogue, data lineage tools, operational dashboards, and process monitoring tools.
- Working knowledge of at least one of the following: Azure cloud platforms, Kettle, Talend, Qlik Replicate, Qlik Compose, Kafka, or Snowflake.
- Demonstrated knowledge of internal and external integrations, triage issues, and ability to implement/recommend solutions to data problems and anomalies.
Responsibilities
- Collaborating with internal technical and business teams (SaaS Ops, Alpha Cloud Ops, Alpha Data Ops) and clients to resolve data issues.
- Supporting the defect resolution process by collaborating with the development team to understand the root cause of data issues and ensure defects are fixed.
- Acting as a data and technology subject matter expert to resolve and debug all issues.
- Understanding data, its relation to processes, and where it needs to be fixed when an issue occurs.
- Contributing to the integration of new data services and sources by participating in requirements gathering, testing, and supporting newly developed features within scaled agile teams.
- Documenting product specifications and preparing business cases to drive development in scaled agile rooms.
- Writing and reviewing standard query language data manipulation language (SQL DML) statements to resolve time-critical production data issues.
- Enforcing and enhancing standard operating procedures, including client-specific requirements for triage, escalation, and resolution.
- Enforcing and enhancing procedures to communicate issue resolution status and progress to all stakeholders.
- Continually assessing and contributing to product enhancements, software quality, and other improvements to enhance issue monitoring and triage.
- Applying knowledge of data management, data governance, service catalogue, data lineage tools, operational dashboards, and processing monitoring tools.
- Applying knowledge of internal and external integrations, triaging issues, and implementing/recommending solutions to system data problems and anomalies.
Benefits
- Retirement savings plan (401K) with company match
- Insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
- Paid-time off including vacation, sick leave, short term disability, and family care responsibilities
- Access to Employee Assistance Program
- Incentive compensation including eligibility for annual performance-based awards
- Eligibility for certain tax advantaged savings plans
- Inclusive development opportunities
- Flexible work-life support
- Paid volunteer days
- Vibrant employee networks
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
