Data Analytics

State Street•Boston, MA

18h•Hybrid

About The Position

Specific duties of the position include: Collaborating with all internal technical and business teams including SaaS Ops, Alpha Cloud Ops, Alpha Data Ops and clients to resolve data issues; Supporting the defect resolution process by collaborating with the development team in understanding the root cause of data issues and ensuring all defects are fixed; Acting as a data and technology subject matter expert that will resolve and debug all issues; When an issue occurs understand the data, how it relates to the process and where it needs to be fixed; Contributing to the integration of new data services and sources by participating in requirements gathering, testing, and supporting of newly developed features as part of the ADS product’s scaled agile teams; Documenting product specifications and preparing business cases to drive development in scaled agile rooms; Writing and reviewing standard query language data manipulation language (SQL DML) statements to resole time critical production data issues; Enforcing and enhancing standard operating procedures, including client specific requirements covering areas such as triage, escalation, and resolution; Enforcing and enhancing procedures to communicate to all stakeholders on status and progress of issue resolution; Continually assessing and contributing to produce enhancements, software quality and other improvements that could be implemented to improve how the support team monitors and triages issues; Applying knowledge of data management, data governance, service catalogue, data lineage tools, operational dashboards, processing monitoring tools; and Applying knowledge of internal and external integrations, triage issues and implement/recommend solutions to system data problems and anomalies. Hybrid telecommuting from within the U.S. permitted pursuant to company policy.

Requirements

Bachelor’s degree or its equivalent in Computer Science, Information Systems, or a related field, plus 5 years of related experience in Finance and Banking industries.
Master’s degree or its equivalent in Computer Science, Information Systems, or a related field, plus 3 years of related experience in Finance and Banking industries.
Demonstrated solid communication skills across all channels and levels of recipients including team members, colleagues, and clients at all levels
Demonstrated strong problem solving skills
Deep understanding of the financial data to understand what the problem is when an issue occurs
Proven experience managing data as front, middle, and back office support
Proven experience with financial services data domains – security master, benchmarks positions, transactions, cash, performance, and/or analytics
Demonstrated strong proficiency in SQL
Demonstrated knowledge of data management, data governance, service catalogue, data lineage tools, operational dash boards, and process monitoring tools
Working knowledge of at least one of the following: Azure cloud platforms, Kettle, Talend, Qlik Replicate, Qlik Compose, Kafka, or Snowflake
Demonstrated knowledge of internal and external integrations, triage issues, and ability to implement/recommend solutions to data problems and anomalies

Responsibilities

Collaborating with all internal technical and business teams including SaaS Ops, Alpha Cloud Ops, Alpha Data Ops and clients to resolve data issues
Supporting the defect resolution process by collaborating with the development team in understanding the root cause of data issues and ensuring all defects are fixed
Acting as a data and technology subject matter expert that will resolve and debug all issues
Understanding the data, how it relates to the process and where it needs to be fixed when an issue occurs
Contributing to the integration of new data services and sources by participating in requirements gathering, testing, and supporting of newly developed features as part of the ADS product’s scaled agile teams
Documenting product specifications and preparing business cases to drive development in scaled agile rooms
Writing and reviewing standard query language data manipulation language (SQL DML) statements to resole time critical production data issues
Enforcing and enhancing standard operating procedures, including client specific requirements covering areas such as triage, escalation, and resolution
Enforcing and enhancing procedures to communicate to all stakeholders on status and progress of issue resolution
Continually assessing and contributing to produce enhancements, software quality and other improvements that could be implemented to improve how the support team monitors and triages issues
Applying knowledge of data management, data governance, service catalogue, data lineage tools, operational dashboards, processing monitoring tools
Applying knowledge of internal and external integrations, triage issues and implement/recommend solutions to system data problems and anomalies

Benefits

our retirement savings plan (401K) with company match
insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages
paid-time off including vacation, sick leave, short term disability, and family care responsibilities
access to our Employee Assistance Program
incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans)
eligibility for certain tax advantaged savings plans
inclusive development opportunities
flexible work-life support
paid volunteer days
vibrant employee networks