Data Analyst

Smart IMS•Plano, TX

13d•Onsite

About The Position

The Data Analyst will support eCommerce operations by developing and maintaining reporting, dashboards, forecasting models, and analytics for direct-to-consumer (D2C) fulfilment. The role provides operational and executive visibility into fulfilment performance, including shipment volumes, carrier performance, inventory, and other key performance indicators. It also partners with business intelligence and cross-functional teams to ensure data integrity and turn analysis into actionable insights and growth opportunities. The position is a 12-month contract based onsite in Plano, Texas. The hourly rate range is $40.00 to $50.00, dependent on skills, experience, location, and industry.

Requirements

Bachelor's degree in engineering, Computer Science, Business, or a related field.
2–3+ years of hands-on Data Analytics experience, specifically in Operations, eCommerce, or Fulfilment environments.
Experience creating and maintaining Tableau dashboards or similar BI tools for operational and executive audiences.
Experience building advanced Excel workbooks, including forecasting models and inventory tracking templates.
Familiarity with SAP ERP, WMS, and OMS source systems for data validation.
Strong problem-solving ability and excellent communication and data presentation skills.
Experience in an eCommerce and/or D2C Commerce environment.

Responsibilities

Design, build, and maintain operational reports and executive dashboards for daily, weekly, and monthly visibility into D2C fulfilment performance, using accurate and validated data.
Create interactive Tableau dashboards with self-service filtering for warehouse, product category, carrier, time period, and KPI metric, aligned with Fulfilment Manager monitoring workflows.
Prepare reports and support stakeholders in deriving insights for Weekly Business Reviews and executive presentations.
Build and maintain advanced Excel workbooks and templates for D2C fulfilment reporting, carrier forecasting, and inventory tracking.
Write, maintain, and optimize GCP SQL queries to extract, transform, and load fulfilment, inventory, and carrier shipment data, validating accuracy against SAP ERP, WMS, and OMS source systems.
Develop and distribute insights to support learning and growth for the eCommerce Operations team.
Analyze channel-specific operations data using Tableau, Kibana, eCommerce business platforms, and other tools.
Work with the Business Intelligence team to ensure data integrity across Fulfilment, Returns, Operations, and NPS dashboards.
Build and maintain weekly outbound volume forecasting models using historical shipments, order trends, promotional calendars, and seasonality factors by carrier and warehouse.
Track and analyze weekly carrier forecast accuracy by comparing actual and forecasted shipment volumes, including variance commentary and trend analysis.
Identify KPIs, develop a holistic measurement plan, and establish historical benchmarks.
Apply fulfilment operational knowledge to ensure reports and dashboards reflect D2C order flow, warehouse operations, and carrier logistics.
Conduct multivariate, A/B, and user testing to validate hypotheses with data-driven answers.
Use predictive modelling to provide data-driven thought leadership and help identify improvement opportunities in forward and reverse operations.
Continuously evolve analytics processes and tools, incorporating new data sources to improve understanding of digital business and operations.
Work proactively with Category Management, D2C Sales, Finance, Supply Chain, and other business units to understand and translate data-driven initiatives and opportunities.
Use advanced analytics to identify business growth opportunities and provide thought leadership across the organization.