Data Analyst

Zynga • Austin, TX

18d • $77,100 - $114,120 • Onsite

About The Position

Zynga's Data Science and Analytics team leverages expansive data to model and predict user behavior, aiming to personalize games and enhance player enjoyment. The Player Success Org (PSO) is a critical function focused on improving player engagement and managing relationships with valued players. This role involves collaborating with PSO stakeholders to identify data dependencies and develop solutions through efficient data modeling, reporting, investigations, and proactive insights. The position requires collaboration with Game and Central Analytics to ensure alignment and standardized practices, utilizing Zynga's rich data to drive innovation and creativity.

Requirements

• Fluent in SQL; Intermediate experience with programming in Python
• Adept in at least one visualization tool such as Tableau
• Demonstrated experience with some or all of the following: data mining, optimization, experimental design, computational analytics, and reporting
• Ability to work effectively in a fast-paced environment with changing priorities
• Strong written and oral communication skills
• 2+ years of work experience in data analytics or data science roles
• BS in Computer Science, Math, Statistics, Economics, or other quantitative field

Nice To Haves

• Experience in CRM or sales analytics is helpful
• Masters, MBA or PhD preferred

Responsibilities

• Work with large amounts of data to find opportunities to improve the player experience and present insights on optimal VIP outreach strategies, by finding statistical causation between campaigns, sweepstakes, outreach programs across various regions, demographics, and channels
• Develop clear narratives from data using visualization tools that capture VIP engagement & health, player support, and campaign stats.
• Extend support to the Player Support team to identify improvement opportunities in customer satisfaction, while optimizing for internal costs.
• Collaborate with game analysts and product managers to better quantify the impact of PSO’s campaigns on overall game performance and find opportunities to improve VIP engagement by leveraging in-game and external synergy
• Provide adhoc support to account managers and senior stakeholders in measuring the effectiveness of off-beat campaigns, joint collaborations, and sweepstakes

Benefits

• medical, dental, vision, and basic life insurance coverage
• 14 paid holidays per calendar year
• paid vacation time per calendar year (ranging from 15 to 25 days) or eligibility to participate in the Company’s discretionary time off program
• up to 10 paid sick days per calendar year
• paid parental and compassionate leave
• wellbeing programs for mental health and other wellness support
• family planning support through Maven
• commuter benefits
• reimbursements for fitness-related expenses
• 401(K) plan
• Employee Stock Purchase Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level