Analyst Data Commercial & CM Technology

JetBlue Airways Corporation•New York, DC

3d•$68,000 - $112,000•Hybrid

About The Position

The Data Analyst, Commercial & Crewmember Technology transforms operational, commercial, financial, customer, and crewmember data into actionable insights that support strategic decision-making. Working with product managers, product owners, data engineers, data architects, and business stakeholders, the analyst develops solutions to measure business performance, product adoption, operational efficiency, and the value of technology investments. This early-career role contributes across the product lifecycle, from exploratory data analysis and requirements validation through post-implementation monitoring and benefit realization. The role builds reports, dashboards, and analytical models to support data-driven decisions and continuously improve data assets and reporting capabilities. It also documents datasets, SQL queries, business definitions, reports, dashboards, and methodologies so analytical solutions are reusable, well-governed, and maintainable. In collaboration with cross-functional partners, the analyst helps establish consistent metrics, improve data quality, and measure the return on investment of Commercial and Crewmember Technology initiatives.

Requirements

Bachelor's degree in Computer Science, Information Systems, Data Analytics, Statistics, Mathematics, Operations Research, Economics, Engineering, Business Analytics, or a related quantitative discipline; OR a High School Diploma/GED and at least four years of previous related work experience demonstrating the capability to perform the job responsibilities.
Two years of analytical or related experience.
Demonstrated proficiency using Structured Query Language (SQL).
Strong analytical, quantitative, and structured problem-solving skills.
Strong written, verbal, and presentation communication skills, including the ability to explain complex analytical concepts to non-technical audiences.
Strong organizational skills and attention to detail.
Ability to learn new technologies quickly and adapt in a fast-paced environment.
Must pass a pre-employment drug test.
Must be legally eligible to work in the country where the position is located; authorization to work in the United States is required.
The position is not eligible for visa sponsorship.
Must reside within 50 miles of a JetBlue BlueCity location and be able to attend in-person collaboration sessions for a few days each month.
Must be an appropriate fit for JetBlue's culture and exhibit its values of Safety, Caring, Integrity, Fun, and Passion.
Use of ChatGPT or any other automated tool during the interview process disqualifies a candidate from consideration.

Nice To Haves

Internship, research, or project experience developing analytical reports, dashboards, or business intelligence solutions.
Experience with Tableau, Power BI, or similar visualization platforms.
Experience with Snowflake, dbt, Azure Data Factory, Databricks, or cloud-based data platforms.
Experience using Python for data analysis or automation.
Knowledge of data modeling, data governance, and data quality concepts.
Familiarity with KPI development, performance measurement, and post-implementation benefit realization.
Experience documenting datasets, reports, dashboards, SQL queries, and analytical methodologies.
Ability to work effectively in cross-functional teams and manage multiple priorities.

Responsibilities

Analyze commercial, operational, financial, customer, and crewmember datasets to identify trends, opportunities, risks, and business insights.
Perform exploratory data analysis on new and existing datasets to understand data quality, business meaning, and opportunities for analysis.
Develop SQL queries to extract, transform, validate, and analyze data from enterprise data platforms.
Process, cleanse, validate, and verify the integrity of data used for reporting and analysis.
Design, develop, and maintain dashboards, scorecards, reports, and visualizations that communicate business performance and KPIs.
Develop post-implementation monitoring dashboards and recurring analytical reports to measure product adoption, operational performance, customer and crewmember experience, and business outcomes.
Perform ROI analyses and develop measurement frameworks to quantify the business value delivered by technology investments.
Partner with Product Managers, Product Owners, and business stakeholders to define success metrics and establish KPIs for products, enhancements, and strategic initiatives.
Conduct ad hoc analyses and present findings, recommendations, and business insights clearly to technical and non-technical audiences, including senior leadership.
Support business case development with quantitative analysis, forecasting, and scenario modeling.
Research emerging analytical techniques, artificial intelligence, and automation opportunities to improve reporting, analytics, and decision-making.
Collaborate with partners across Commercial, Operations, Technology, Finance, and Crewmember organizations to understand business challenges and develop analytical solutions.
Document datasets, SQL queries, business definitions, reports, dashboards, and analytical methodologies.
Perform other duties as assigned.
Maintain regular attendance and punctuality, maintain a professional appearance, and be available to work flexible hours or respond on short notice when needed.
Promote JetBlue's safety values and support its Safety Management System; identify and report safety or security concerns, incidents, and hazards.
When working or traveling on JetBlue flights, assist with light aircraft cleaning if capable and time permits.