Data Analyst, Salesforce Systems Specialist

Thread•Anchorage, AK

5d•Onsite

About The Position

thread assists families in finding affordable, high-quality child care that meets their needs. We provide professional development, technical assistance, and financial support to early childhood educators and programs to ensure they are preparing children for lifelong success. By collaborating with communities and businesses, we work to achieve positive outcomes for families and young children through increased access to affordable, high-quality child care. We undertake research and advocate for child care policies. This work is guided by our core values of empowerment, access, child care professionalism, children’s rights, and entrepreneurial incubator.

Requirements

Associate’s degree, preferably in Computer Information Systems, Information Technology, or a related field (or equivalent combination of education, training, certifications, and relevant work experience)
Strong analytical and problem-solving skills
Demonstrated experience in data analysis supporting projects or programs including ability to pull, organize, manage and interpret data
Ability to translate business requirements into technical solutions
Excellent technical writing and verbal communication skills to explain technical findings in simple terms
Attention to detail to ensure accuracy
Proven ability to manage multiple priorities and meet deadlines
Ability to work collaboratively with stakeholders at all levels
Experience training users on systems or tools
Must pass background check and provide references and valid identification

Nice To Haves

Experience with Salesforce or like CRMs preferred
Current or interest in pursuing Salesforce certifications, including Salesforce Administrator
Experience working with nonprofit organizations
Familiarity with Salesforce tools including Account Engagement (Pardot), and Forms Assembly
Experience developing and documenting policies and procedures
Project management experience, including delivering projects on time and within scope
Current driver’s license

Responsibilities

Collect, validate, and analyze data to support project and organizational decision-making
Develop and maintain dashboards, reports, and visualizations to inform and track key performance indicators (KPIs)
Collaborate with project managers and program staff to define data requirements and reporting needs
Identify trends, patterns, and opportunities to inform program and process improvement
Track current early childhood education trend data
Provide data analysis leadership for development, review and evaluation of survey and research reports
Support forecasting, planning, and scenario analysis to inform ongoing and future initiatives
Ensure data accuracy, consistency, and integrity across multiple data sources
Translate complex data into clear, actionable insights for non-technical stakeholders
Assist in preparing reports, presentations, and materials
Recommend data-driven improvements to enhance processes and program outcomes
Use AI-powered tools to accelerate data cleaning, pattern identification, and exploratory analysis
Serve as the first line of support for internal Salesforce users across the organization
Field and respond to staff questions, requests and issue reports across the organization
Triage issues to determine urgency and whether they can be resolved directly or need to be escalated to the Salesforce Administrator
Track recurring or frequently reported issues to identify patterns that may point to larger system or training needs
Communicate system updates, changes, and improvements clearly to users
Stay current with Salesforce updates, best practices, and community resources