Data Analyst - Quality Improvement Auditor - Job# 968

075f0c56-cafe-4e98-9bbb-e6147eabe4ad•Los Angeles, CA

136d•$32 - $46•Hybrid

About The Position

North Los Angeles County Regional Center (NLACRC) is a private, nonprofit agency contracted with the California Department of Developmental Services to provide services to people with intellectual and developmental disabilities. The agency serves the San Fernando Valley, Santa Clarita Valley, and Antelope Valley. This position is based in SFV in Executive Administration and receives general supervision from the Executive Director. The Data Analyst – Quality Improvement Auditor collects and assesses data, identifies trends and areas for improvement, and evaluates the success of the agency’s change management initiatives. The role implements audit plans and procedures; evaluates change management and training projects; creates assessment and trend reports; supports performance improvement projects; and develops and assesses surveys and other data-collection methods. The position also facilitates satisfaction surveys and qualitative research, maintains relationships across departments, tracks audit corrections, and uses tools to manage project tasks and timelines. The position requires use of a personal vehicle for business and travel to the Santa Clarita and Antelope Valleys. NLACRC offers a hybrid-remote option for most positions. Compensation is $32.21–$45.52 per hour for a non-exempt, Grade 9 position.

Requirements

Bachelor’s degree in a related field and one to three years of related experience, or a bachelor’s degree in an unrelated field and three to five years of experience.
Two or more years of data analyst or auditor experience.
Knowledge of data collection, audit, and survey tools such as Excel and SurveyMonkey.
Strong attention to detail and critical-thinking skills.
Problem-solving and root-cause identification skills.
Proven success working with management.
Ability to meet deadlines.
Strong written and verbal communication skills.
Excellent presentation skills.
Experience in trend analysis and identification.
Experience in relationship building.
Experience in project management and overseeing projects.
Experience developing outlines and tools for change management projects and processes.
Ability to work independently under pressure, manage multiple deadlines, and prioritize multiple responsibilities.
Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint.
Ability to lift and carry up to 10 pounds.
Must use a personal vehicle for business and possess a valid California Class C driver’s license; travel to the Santa Clarita and Antelope Valleys is required.
English language skills.

Nice To Haves

Proficiency with project management tools such as Trello or ClickUp.
Bilingual Spanish skills.

Responsibilities

Implement audit plans, timelines, and procedures.
Conduct assessments to measure the success of change management and training projects and identify areas for improvement.
Create detailed change management assessment and trend reports, along with other department-specific assessments.
Recommend and participate in performance improvement projects, including developing and conducting trainings and other tools.
Develop, maintain, and assess feedback surveys and other data-collection methods.
Collect and assess data from satisfaction surveys and identify trends.
Facilitate development of satisfaction surveys, postcards, and reports.
Receive and process satisfaction survey postcard requests.
Develop and maintain relationships with other departments.
Lead and facilitate interviews and focus groups, and attend agency meetings to collect qualitative data.
Monitor audit corrections to ensure they have been completed.
Use tools to track timelines, responsibilities, and tasks.
Use audit tracking tools to collect and analyze data.
Perform other projects and duties as assigned.

Benefits

Health insurance plans, with an agency contribution toward employee-only or employee-and-dependent coverage.
Dental insurance, including a fully paid DMO plan and a PPO plan with a low employee monthly contribution.
Pre-tax flexible spending accounts for eligible healthcare and dependent-care expenses.
No-cost life, accidental death and disability, and long-term disability insurance for employees.
No-cost vision plan for employees and eligible dependents.
CalPERS defined-benefit retirement plan for eligible employees.
Deferred compensation plans, 457 and 403(b).
Participation in the Public Service Loan Forgiveness program.
Paid time off, including three weeks of accrued vacation in the first year, eight hours of sick time per month, and education, wellness, and sabbatical time.
Twelve paid holidays annually.
Hybrid-remote option for most positions.
Professional development opportunities and career paths toward entry-level management positions.