Data Analyst - Quality Improvement Auditor - Job# 968

North County Regional•Los Angeles, CA

61d•$32 - $46•Hybrid

About The Position

The Data Analyst-Quality Improvement Auditor will collect and assess data, and identify trends and areas of needed improvement, to ensure measured success of the agency’s change management initiatives. This role involves implementing audit plans, conducting assessments to measure the success of change management and training projects, and identifying areas for improvement. The position requires creating detailed change management assessment and trend reports, recommending and participating in performance improvement projects, and developing and conducting trainings. Additionally, the role involves developing, maintaining, and assessing feedback surveys and other data collection methods, collecting and analyzing data from various satisfaction surveys, and facilitating the development of satisfaction surveys, postcards, and reports. The Data Analyst will also receive and process satisfaction survey postcard requests, develop and maintain relationships with other departments, lead and facilitate interviews and focus groups, attend agency meetings to collect qualitative data, and monitor audit corrections to ensure completion. The role requires using tools to track timelines, responsibilities, and tasks, as well as audit tracking tools for data collection and analysis. Other projects and duties as assigned.

Requirements

Use of data collection, audit, and survey tools, such as Excel, SurveyMonkey, etc.
A Bachelor’s degree in a related field and one to three years of related experience or Bachelor’s degree in an unrelated field and three to five years of experience.
2 or more years of data analyst/auditor experience.
Strong attention to details and critical thinking skills.
Problem solving and root-cause identification skills
Proven success working with management.
Proven ability to meet deadlines.
Strong written and verbal communication skills.
Excellent presentation skills.
Experience in trend analysis and identification.
Experience in relationship building.
Experience in project management and overseeing projects.
Experience in developing outlines and tools for change management projects and processes.
Ability to work well independently under pressure of multiple deadlines and by prioritizing multiple work responsibilities.
Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
Ability to lift and carry up to 10 lbs.
This position requires the use of a personal vehicle while conducting business and must possess a valid (Class C) California driver’s license.
Travel to Santa Clarita and Antelope Valleys will be required.
English language skills.

Nice To Haves

Proficiency with project management tools such Trello, ClickUp, etc. is preferred, but not required
Bi-lingual Spanish a plus, but not required

Responsibilities

Implement audit plans, timelines, and procedures.
Conduct assessments to measure success of change management and training projects, and identify areas of needed improvement.
Create detailed change management assessment and trend reports, and other identified department specific assessments.
Recommend and participate in performance improvement projects, including but not limited to, developing and conducting trainings and other tools.
Develop, maintain, and assess feedback surveys and other methods of data collection.
Collect data, assess, and identify trends from various satisfaction surveys.
Facilitate development of satisfaction surveys, postcards, and reports.
Receive and process satisfaction survey postcard requests.
Develop and maintain relationships with other departments.
Lead and facilitate interviews and focus groups, and attend agency meetings, to collect qualitative data.
Monitor audit corrections to make sure they have been completed.
Use tools to track timelines, responsibilities, tasks, etc.
Use audit tracking tools to collect and analyze data.
Other projects and/or duties as assigned.

Benefits

Health Insurance - We provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
Pre-Tax Flexible Spending Account for eligible health care expenses
Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
No cost Vision plan for employees and eligible dependents
Retirement plan - NLACRC is a member of CalPERS which is a defined benefit plan that provides a monthly retirement allowance for eligible employees
NLACRC offers two (2) deferred compensation plans - 457 and 403(b)
Participate in the Public Service Loan Forgiveness program
Paid Time Off – Eligible for 3 weeks of accrued vacation in the first year, 8 hours per month sick time, education, wellness, and sabbatical time
Holidays – NLACRC offers 12 paid holidays throughout the year
Most positions are offered a hybrid – remote option