Data Analyst/IT System Support-Hybrid Work Model

Arapahoe County•Littleton, CO

1d•Hybrid

About The Position

The Arapahoe County government serves its communities in ways both obvious and obscure. As the beating heart of local and regional government, we’re here for our neighbors on their best days—and their worst. We share our residents’ goals of preserving our quality of life and strive to be the place we’re proud to call home. Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence, and stability of individuals and families. Our Vision: To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach). ACDHS uses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The 2Gen approach begins with a mindset focused on family-centered program design, continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long term stability and sustainability. The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse and building strong communities.

Requirements

Ability to manage competing priorities, meet deadlines, and perform effectively in a fast-paced, high-volume environment with minimal supervision.
Strong communication and interpersonal skills, with the ability to build effective working relationships with staff, leadership, and external partners.
Knowledge of Public Assistance programs, eligibility rules, and State systems, with the ability to learn and adapt to new or configurable software.
Proficiency in Microsoft Office and general computer hardware and software support.
Strong analytical and problem-solving skills, including the ability to evaluate processes and recommend data-driven improvements while delivering high-quality customer service.
Accountability
Accessibility
Inclusivity
Integrity
Associate degree
1-2 years’ data reporting and/or data analysis.
1-2 years’ IT helpdesk support.
Any equivalent combination of education and work experience that satisfies the requirements of the job will be considered.
Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
Possession of a valid Class “R” Colorado Driver’s License or the ability to obtain one within two weeks of appointment.
Will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check.

Nice To Haves

2–3 years of professional casework, case management, or human services experience.
Experience with software configuration, system implementation, or administration (e.g., configuring workflows, forms, or business rules within enterprise or low-code platforms)

Responsibilities

Provides on-site user support for all technological resources. Acts as a liaison with other Divisions and Departments to ensure that staff have appropriate access to databases, reports, hardware and software that they need to be effective in their jobs. Provides on-site help desk services for users by researching problems, correcting them, or contacting the appropriate help desk.
Responsible for assisting in the development, coordination, and training of all Human Service employees on office software, including but not limited to MS365, Windows, CBMS, CHATS, ACSES, Trails, and HSConnects.
The Data Analyst & IT Systems Support is responsible for assisting in analyzing, tracking, and coordinating technological needs, program and business process improvements, and making appropriate recommendations to the Data and Systems Administrator. This can include upgrading and/or purchasing system software and hardware, repairing system equipment as needed, and/or improving business processes.
Assists the Division as needed in day-to-day work through efficient use of technology.
Develop a working knowledge of each Division’s workflow patterns through the use of system software.
Attends ongoing training from the State and County and IT staff to enhance and maintain knowledge of changes and developments in technology. Applies this knowledge to the workplace to enhance staff productivity.
Analyze various types of data to identify trends and other indicators to increase efficiencies throughout the Division.
Gathers and documents business requirements to support software procurement, implementation, and system configuration, ensuring solutions align with operational needs and compliance standards.
Designs and develops technology solutions using no-code/low-code platforms (e.g. Airtable, Power Apps, Power Automate, SharePoint) to streamline workflows, improve data collection, and enhance business processes.