Data Analyst, Integrations

Pave•Salt Lake City, UT

8h•Hybrid

About The Position

You’ll join the Product Support Team and become a Pave product and compensation expert, and you’ll use that expertise to support our growing global customer base. You’ll make sure Pave’s customers understand the product and derive value from our products, and be the front line of defense in keeping our customers happy and unblocking their daily questions while enjoying our product. You’ll do this in partnership with the Account Management team, Engineering team, and Customer Success Engineering team to serve and interact with our customer base.

Requirements

2+ years of relevant experience in a customer-facing role
Bachelor’s Degree in Information Systems, Engineering, Business/Finance, or equivalent experience
Superior communication, organizational, and time-management skills
Experience troubleshooting using stack traces and log files
Experience with HTML, CSS, SQL, TypeScript, and or API integrations
Creative problem-solving skills; you search for solutions that solve our customers' needs that may not be immediately obvious.
Innovative thinker - you want to improve processes and bring new ideas, not just ask “what should I do”
Collaborative mindset with excellent cross-functional teamwork capabilities
You’re hungry to join a successful start-up, and are excited to move quickly, operate in uncharted territories and wear a lot of different hats that extend beyond your core responsibilities
Results-oriented with a track record of meeting or exceeding targets
Resilient under pressure with the ability to manage multiple issues simultaneously
Technical curiosity and willingness to continuously learn new tools and technologies

Responsibilities

Provide hands-on support to our customers to ensure their ongoing happiness
Work both within the application and on backend integrations to identify and resolve customer issues
Have an empathetic approach to customers so that they feel heard, understood, and confident that you will resolve their issue quickly
Work closely and conduct root-cause analysis with our Engineering teams.
Ensure timely responses to customer inquiries and a clean handoff to other team members on unresolved issues
Help document and create enablement material to encourage customers to self-serve
Work effectively with Customer Success Engineering, Account Executive, and Account Management teams to manage and maintain a high level of customer satisfaction
Prioritize and context-switch effectively to execute on simultaneous cases, seeing each through to the finish line
Be a critical thinker and problem solver to understand what the customer is asking to resolve their issue in as few of steps as possible
Become an expert on all things Pave
Work with a fantastic, tenured team that works hard and has fun doing the hard work