Data Analyst II, Customer Reporting
About The Position
Spring Health is a global mental health company dedicated to removing barriers to mental health support. Their AI-native platform offers personalized care across various services, validated by research. The company is seeking a customer-centric and detail-oriented Data Analyst II to join the Customer Reporting team. This role, reporting to the Director of Data Science and collaborating with Product and Customer Success, will focus on delivering custom and standard reports to showcase Spring Health's impact to clients. Responsibilities include supporting ad hoc requests and dashboard development, refining storytelling strategies, and collaborating with Subject Matter Experts. The position is hybrid, based in San Francisco, requiring 2-3 days per week in the office. Candidates must be in the San Francisco metro area or willing to relocate within 90 days. Occasional travel for team on-sites and company events (up to 25%) is expected. The ideal candidate is passionate about using data for impact in a dynamic, customer-focused environment.
Requirements
- Strong SQL skills and ability to effectively query data across many sources
- 3+ years of working experience with data, data visualization, and dashboarding tools (e.g., Looker, PowerBI, Tableau, etc.)
- Strong analytical skills and a keen eye for detail
- Focus on impact, finding the things you can deliver that deliver the most value for your stakeholders
- Exceptional communication skills, comfortable explaining technical concepts to a non-technical audience
- Humble, highly motivated, and thrive in fast-paced environments
- Passion for successfully navigating ambiguous problem areas and learning new approaches
- Passionate about changing the face of mental health care, and Spring Health’s mission to remove all barriers to mental health resonates with you
- Ability to travel periodically (<25%)
Nice To Haves
- Prior experience with R
- Prior experience with dbt
Responsibilities
- Delivering analyses and dashboards to customers and internal stakeholders they need to tell compelling stories about Spring Health’s impact
- Diving into different data sources, quickly building expertise on what is possible, and developing creative solutions based on your stakeholder’s needs
- Developing a deep understanding of our products and how we tell the story of their impact to customers
- Collaborate with Product to inform how we evolve our customer data story and expand our standard suite of reporting
- Surface opportunities to automate and scale commonly requested reports and data sets
- Become an expert working with our data stack including Snowflake, Looker, dbt, and Hex
Benefits
- Health, Dental, Vision benefits start on your first day
- Access to One Medical accounts
- HSA and FSA plans available, with Spring contributing up to $1K for HSAs
- Employer sponsored 401(k) match of up to 2%
- Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- Competitive paid time off policies including vacation, sick leave and company holidays
- Parental leave: 18 weeks for birthing parents and 16 weeks for non-birthing parents (at 6 months tenure)
- Access to Noom, a weight management program
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Access to Wellhub for fitness, mindfulness, nutrition, and sleep
- Access to BrightHorizons for sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement per year
- $200 per year donation matching
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
