Data Analyst II, Customer Reporting

Spring Health•San Francisco, CA

20h•Hybrid

About The Position

Spring Health is a global mental health company dedicated to removing barriers to mental health care. Their AI-native platform offers personalized support across various services. The company is seeking a customer-centric and detail-oriented Data Analyst II to join the Customer Reporting team. This role will report to the Director of Data Science and collaborate with Product and Customer Success teams to deliver custom and standard reporting that showcases Spring Health's impact to its customers. The position involves supporting ad hoc requests and dashboard development. This is a hybrid role based in San Francisco, requiring 2-3 days per week in the office. Candidates must be located in the San Francisco metro area or willing to relocate within 90 days. Occasional travel (up to 25%) is expected for team collaboration and company events. The ideal candidate is passionate about using data for impact in a dynamic, customer-focused environment.

Requirements

Strong SQL skills for querying data across multiple sources.
3+ years of experience working with data, data visualization, and dashboarding tools (e.g., Looker, PowerBI, Tableau, etc.).
Strong analytical skills and a keen eye for detail.
Focus on impact and delivering value to stakeholders.
Exceptional communication skills, with the ability to explain technical concepts to non-technical audiences.
Humble, highly motivated, and thrives in fast-paced environments.
Passion for navigating ambiguous problem areas and learning new approaches.
Passion for changing mental health care and alignment with Spring Health's mission.
Ability to travel periodically (<25%).

Nice To Haves

Prior experience with R.
Prior experience with dbt.

Responsibilities

Delivering analyses and dashboards to customers and internal stakeholders to tell compelling stories about Spring Health’s impact.
Diving into different data sources, building expertise, and developing creative solutions based on stakeholder needs.
Developing a deep understanding of Spring Health's products and how their impact is communicated to customers.
Collaborating with Product to evolve customer data stories and expand the standard reporting suite.
Identifying opportunities to automate and scale commonly requested reports and data sets.
Becoming an expert in the data stack including Snowflake, Looker, dbt, and Hex.

Benefits

Health, Dental, Vision benefits start on your first day.
Access to One Medical accounts for you and your dependents.
HSA and FSA plans available, with Spring contributing up to $1K for HSAs.
Employer-sponsored 401(k) match of up to 2%.
Yearly allotment of no-cost visits to Spring Health network providers (therapists, coaches, medication management) for you and dependents.
Competitive paid time off policies (vacation, sick leave, company holidays).
Parental leave: 18 weeks for birthing parents, 16 weeks for non-birthing parents (after 6 months tenure).
Access to Noom (weight management program).
Access to fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses.
Access to Wellhub (fitness, mindfulness, nutrition, sleep subscription).
Access to BrightHorizons (sponsored child care, back-up care, elder care).
Up to $1,000 Professional Development Reimbursement annually.
$200 per year donation matching.