DAP Systems Specialist

ARC'TERYX • Vancouver, BC

3d • Hybrid

About The Position

This role is to help scale Arc’teryx’s strategic digital adoption platform that enables technology business users and teams to adopt digital transformation initiatives to meet & exceed the company’s strategic goals. Reporting to the SAP Training Manager, you will play a key role in shaping how the platform is governed and used across the business, balancing day‑to‑day execution with longer‑term product vision. You will play a hands‑on ownership role of platform capabilities, and will have the opportunity to build processes, standards, and operating models that do not yet exist. You will help establish scalable governance, content standards and reusability, analyze usage patterns, and help extend the chosen digital adoption platform across Arc’teryx as the tool of choice. You will work through a blue-sky implementation landscape navigating uncertainty and change, backing your expertise and knowledge of the product. This is an opportunity for someone who is motivated by the opportunity to build a legacy.
This role is based out of our North Vancouver office and is open to hybrid remote work. Candidates must be eligible to work in Canada.
Meet Your Future Team:
The ERP and Corporate Applications team is in the Technology vertical of Arc’teryx. You will be in the same team as other product managers, who partner with business teams to enable technology as a key ally in meeting their enterprise strategic targets. As part of this team, you would be collaborating with a diverse set of stakeholders across the critical business functions of the organization like supply chain, design, people and culture among others. This is a new team with a fresh mandate to implement best-in-class digital adoption practices in the company.

Requirements

• 8+ years of experience in digital adoption, product, platform, or enterprise SaaS roles, with handson experience designing or supporting inapp guidance at scale
• Understand Point-of-use enablement, the challenges, the typical user pain points, and know what countermeasures are required
• Direct experience or certification in the WalkMe Digital Adoption Platform
• Strong subject matter expertise in WalkMe or similar DAP Products and can advise new users on the technicalities and troubleshoot issues proactively
• Scaled similar DAP software in your earlier roles and bring a level of curiosity and passion for building
• Understand content and governance standards and have implemented these in previous roles
• Self-guided individual that displays autonomous leadership qualities and assumes a growth-mindset

Nice To Haves

• Knowledge of DAP integrations is considered an asset
• Experience working in the retail sector is considered an asset.
• Experience with SAP GUI and/or Fiori is considered an asset.

Responsibilities

• Managing and improving the adoption of our DAP, ensuring its smooth operation, accessibility, and effectiveness in meeting the organization's digital transformation goals
• Building, engaging, and scaling a community of ‘power users’ in the organization as part of a decentralized operating model
• Collaborating with subject matter experts and technical knowledge owners to develop and implement engaging training content within the tool
• Providing technical support and guidance to a community of users on DAP functionality, troubleshooting issues, and optimizing user experience
• Providing subject matter expertise in an advisory capacity by driving best practice recommendations on tool adoption and providing timely product-related advice
• Defining, monitoring, & maintaining content quality standards to ensure content hygiene
• Ownership of content transports from editor to test and to production. Instituting a well-defined and repeatable protocol for content transports
• Training and on-boarding new users of the tool effectively
• Establishing governance guardrails, content standards, naming conventions and role guidelines to ensure hygiene, reusability and scalability
• Owning the analytics and insights feature of the platform; analyze usage patterns and make suggestions & recommendations
• Driving the operating and enablement model; train users, compile training documentation, and holding office hours (when necessary)
• Scaling WalkMe as an enterprise platform by supporting expansion into new use cases and applications while maintaining platform health and technical hygiene
• Triaging and working on new support tickets related to incidents or operational support
• Managing the rollout of new training assets, into a larger knowledge base that supports new user on-boarding and rapid adoption
• Create content in the DAP Platform – Smart WalkThrus, Launchers etc. and deploy to a user base

Benefits

• Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
• RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
• Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
• Parental leave top-up and a nesting period for new parents.
• Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed