Systems Specialist, Wholesale Systems
About The Position
The Runner Experience Systems Specialist is a key contributor responsible for the day-to-day administration, support, and continuous improvement of systems that enable Brooks’ customer and wholesale experiences. This role serves as a subject matter expert for assigned business systems, ensuring they operate reliably, accurately, and in alignment with operational and customer needs. You will work closely with cross-functional partners in Runner Experience, Sales, Operations, Distribution, Finance, and IT to monitor system health, troubleshoot issues, support enhancements, and represent the Runner Experience perspective in system changes. This role is hands-on and execution-focused, with opportunities to specialize in one or more system areas while providing cross-channel support as needed. When executed well, systems run smoothly with minimal disruption, issues are identified and resolved quickly, documentation is current and usable, and both internal teams and customers experience reliable, well-supported processes.
Requirements
- Bachelor’s degree or equivalent combination of education and relevant experience
- 1+ years of experience supporting business operations and/or business systems in a cross-functional environment
- Strong analytical and problem-solving skills, with high attention to detail
- Ability to manage multiple priorities in a fast-paced operational environment
- Strong written and verbal communication skills, including documentation
- Comfort working with enterprise systems (e.g., ERP, OMS, CRM, WMS, B2B/B2C platforms)
- Ability to work collaboratively across teams and functions
- Demonstrated alignment with Brooks’ values and commitment to customer experience
- Comfort working with technical partners (IT, vendors) and following structured testing/change processes
Nice To Haves
- 1+ years' experience in Wholesale Order Management or Systems Support
- Understanding of Wholesale Order Order-to-Cash Lifecycle, and the systems that enable order processing
- Experience with wholesale systems, EDI transactions (e.g., 850/855/856/810), and trading partner onboarding
- Exposure to customer compliance programs, routing guides, labeling, or chargeback processes
Responsibilities
- Support product setup, catalog maintenance, and UPC management processes
- Maintain customer vendor compliance profiles, requirements, and documentation
- Support chargeback research, dispute preparation, and case tracking
- Perform recurring audits to identify compliance gaps and escalation patterns
- Document recurring compliance issues and support continuous improvement efforts
- Monitor EDI transactions; triage errors and coordinate resolution with partners
- Coordinate and execute EDI testing for new partners, changes, and upgrades
- Maintain EDI partner documentation, mappings, and procedures
- Support EDI onboarding activities and data validation
- Provide daily administration and operational support for assigned business systems and related tools
- Monitor transaction and data flows; identify, investigate, and resolve system issues or escalate appropriately
- Serve as a primary point of contact for system questions and operational issues within Runner Experience
- Execute approved configuration updates and routine system maintenance following established change controls
- Partner with IT and business teams to support system stability, testing, and issue resolution
- Log, track, and document incidents, root causes, and resolutions
- Identify recurring issues or process gaps and propose improvement opportunities
- Act as a customer and service advocate in projects impacting systems or processes
- Participate in UAT, regression testing, and post-release validation
- Maintain system documentation, SOPs, job aids, and process workflows
- Support training content development and updates as systems or processes evolve
- Assist with release communications and rollout coordination
- Ensure documentation and records are accurate, current, and accessible
- Work closely with Sales, Runner Experience, Operations, Finance, and IT partners
- Communicate clearly with both technical and non-technical stakeholders
- Support additional projects and initiatives as assigned
Benefits
- medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.
- five weeks of paid time off, eleven paid holidays, paid sick and parental leave.
- annual bonus based on company performance.
- product discounts, employee recognition, fitness discounts, volunteer and donation benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
