Damage Investigator- Las Vegas, NV

Stake Center Locating • Henderson, NV

7d

About The Position

The Damage Investigator promotes damage prevention, safe work practices, and operational accountability within utility locating operations. The role investigates underground utility damage incidents, analyzes contributing factors and root causes, and identifies opportunities to improve processes. The investigator works with Operations leadership, field teams, and clients to conduct objective investigations, communicate findings, support corrective actions, and develop strategies to prevent repeat damages and improve service quality.

The position also maintains investigation records, tracks incident data and corrective actions, analyzes trends, and prepares reports for leadership and clients. It requires a safety-focused, detail-oriented professional who can assess incidents objectively, communicate effectively, and work independently and collaboratively.

Requirements

• Knowledge of underground utilities, locating procedures, excavation practices, and damage prevention principles.
• Strong investigative, analytical, and problem-solving abilities.
• Ability to gather facts, evaluate evidence, and document findings objectively.
• Excellent written and verbal communication skills, including the ability to engage effectively with field personnel, leadership, and clients.
• Strong organizational skills and ability to manage multiple investigations and deadlines efficiently.
• Proficiency with Microsoft Office and skills in record-keeping and data analysis.
• Ability to work independently and collaboratively across teams.
• Valid driver’s license.
• Willingness to travel to field sites as needed.
• Commitment to safety and damage prevention.
• Accountability in following through on investigations and corrective actions.
• Attention to detail to ensure accurate and complete documentation.
• Dedication to continuous improvement based on investigation insights and damage trends.

Nice To Haves

• Experience in utility locating, underground utility construction, damage prevention, utility operations, safety, or related fields is preferred.

Responsibilities

• Investigate utility damage incidents to establish circumstances, contributing factors, and root causes.
• Review locate tickets, field notes, photographs, maps, work records, and other relevant evidence.
• Interview employees, contractors, and other involved parties to gather incident details.
• Prepare timely, objective reports documenting findings, evidence, and recommended corrective actions.
• Identify patterns and recurring issues and recommend ways to reduce damages and improve locating accuracy.
• Promote a culture of damage prevention, safety, and accountability across field operations.
• Identify gaps in safe work practices, locating procedures, documentation, and compliance with applicable standards.
• Collaborate with Operations to communicate lessons learned and implement preventive measures.
• Support safety meetings, toolbox talks, and training focused on damage prevention and industry best practices.
• Emphasize adherence to procedures, accurate utility marking, and regulatory and customer requirements.
• Recommend process enhancements to reduce repeat incidents and strengthen field performance.
• Partner with Operations leadership, Area Managers, and field personnel to investigate damages and address performance issues.
• Work with customer representatives to review incidents, share findings, and maintain communication.
• Provide timely updates on investigations, findings, corrective actions, and prevention efforts.
• Assist with joint reviews of damage trends, recurring concerns, service improvement opportunities, and customer satisfaction.
• Support development and tracking of action plans to mitigate risks and prevent future damages.
• Maintain accurate, organized records of investigations and related documentation.
• Track incident data, investigation outcomes, root causes, and corrective actions.
• Analyze damage data for patterns by market, location, work type, employee, or other relevant factors.
• Prepare reports and summaries for Operations leadership and clients as needed.
• Monitor corrective-action implementation and follow up to support accountability and continuous improvement.
• Handle sensitive incident information confidentially and professionally.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed