Dairy Service Support Technician

Cencora•Remote, KY

9d•Onsite

About The Position

This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business. The Dairy Service Support Technician will build and maintain trusted customer relationships through integrity, responsiveness, and a strong commitment to customer success. They will provide preventative maintenance, onsite support, and remote service for sanitation systems and related technologies, optimizing system performance and customer value, maximizing system uptime, and troubleshooting technical issues. The role involves installing parts, performing basic electrical and plumbing tasks, conducting site assessments, and transporting equipment. The technician will maintain strong knowledge of products used with the Micro sanitation system, configure and maintain sanitation system software, perform operational tests, and follow/create standard operating procedures. Training customer staff on system operation and best practices, providing ongoing education to management teams, and collaborating with sales teams to support territory revenue growth are key aspects. Clear communication of processes and preparation of required documentation are also essential. The role requires adherence to all safety policies, procedures, and compliance requirements.

Requirements

Knowledge of electrical wiring, plumbing, welding and fabrication is required.
Experience with use of power tools, volt meters.
Ability to read electrical diagrams, setting up computer programs, and following instructions.
Requires computer skills, including Microsoft Office and basic knowledge of computer-based software.
Must be able to read and understand English.
Good customer service skills and a sense of urgency are required.
Driver’s License and acceptable driving record is required.
Position requires constant standing, listening/hearing and hand/eye/foot coordination.
Position requires frequent walking, lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, reaching, handling, and repetitive motions.
Position will require occasional sitting, talking, and grasping.
Must be able to lift 75 to 100 pounds regularly.
Position rarely requires crawling and feeling.
Mathematics: Resolves practical problems by choosing the appropriate mathematical technique (percentages, formulas, etc.); uses quantitative data to construct logical explanations for real world situations; expresses mathematical ideas and concepts verbally and in writing; understands the role of chance in the occurrence and prediction of events.

Nice To Haves

High School diploma or equivalent is desired.
Experience and understanding of dairy operations helpful.
CDL license is nice to have

Responsibilities

Build and maintain trusted customer relationships through integrity, responsiveness, and a strong commitment to customer success.
Provide preventative maintenance, onsite support, and remote service for sanitation systems and related technologies.
Optimizing system performance and customer value
Maximizing system uptime
Troubleshooting technical issues and resolving problems
Installing parts and performing basic electrical work
Completing plumbing-related service tasks
Conduct site assessments, as needed, to determine appropriate equipment placement based on facility layout, customer requirements, and operational needs.
Transport and deliver equipment to customer locations.
Maintain strong knowledge of all products used with the Micro sanitation system, including product applications, indications, concentration ranges, and other key information needed to educate and support customers.
Configure, maintain, and adjust sanitation system software according to customer specifications.
Perform standard operational tests in accordance with established protocols.
Follow standardized checklists and create, update, or revise standard operating procedures as needed.
Train customer staff on system operation, inventory control procedures, and best practices.
Provide ongoing education to customer management teams regarding new Micro products, programs, and solutions that support increased product adoption and sales growth.
Collaborate with Program Development and sales teams to create customer product plans that support territory revenue growth.
Clearly communicate processes, updates, and changes to customers and internal team members.
Prepare, complete, and maintain all required documentation related to service, maintenance, and customer support activities.
Follow all safety policies, procedures, and compliance requirements.
Perform other job-related duties as assigned.

Benefits

medical
dental
vision care
comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness
support for working families
backup dependent care
adoption assistance
infertility coverage
family building support
behavioral health solutions
paid parental leave
paid caregiver leave
variety of training programs
professional development resources
opportunities to participate in mentorship programs
employee resource groups
volunteer activities