Field Service/Support Technician

Teledyne Technologies Incorporated • San Diego, CA

1d • $44,500 - $59,300 • Onsite

About The Position

Teledyne API (TAPI), a business unit within the Environmental and Electronic Measurement Instruments group within Teledyne Technologies Incorporated (NYSE:TDY), continues to be the global leader in the manufacturing of advanced instrumentation for monitoring of atmospheric pollution. We design, manufacture, and market precision gas analyzers and air quality monitoring products both domestically and internationally. This position reports to the Technical Services Supervisor and plays a key role in the assistance of the Technical Support to customers and feedback to Production/Engineering Departments. This position will interface with customers to provide assistance and technical troubleshooting of SO2, TRS, H2S, NOX, NO, NO2, NH3, O2, O3, CO, CO2, N2O gas instrumentation, and PM10, PM2.5 particulate instrumentation. This position will begin within the Customer Service/Repair Lab as part of the training progression toward a Technical Support role within the Technical Support Center.

Requirements

• Associate degree in a mechanical related field or equivalent work experience with air pollution instrumentation and/or other mechanical / electro-mechanical machinery.
• 5 plus years of experience and/or education in a service-related environment, particularly oriented toward electronic, pneumatic and electromechanical instrumentation.
• Must have experience using the following test equipment: VOM, oscilloscopes, recorders, hand tools, test jibs and custom test equipment as required.
• Must be able to exercises judgment within defined procedures and practices to determine appropriate action.
• Must be able to communicate and articulate professionally and clearly both verbally and in writing.
• Must possess problem solving skills, strong digital and analog skills, and the ability to troubleshoot in a logical manner with high attention to detail.
• Requires general computer skills and knowledge of Word, Excel and Power Point programs.
• Excellent interpersonal skills required for customer and team interaction.

Nice To Haves

• Environmental Industry product knowledge, a plus.
• Experience with Microsoft AX and Salesforce a plus.

Responsibilities

• Provide technical support on operational and/or maintenance aspects, with secondary efforts on in-house repairs and training for customers, for all Teledyne API products, by diagnosing mechanical, hardware, software and systems failures using established procedures, and determine most cost-effective repair/resolution to minimize customer downtime.
• Provide feedback to engineering and production for products improvements.
• Service as customer contact on technical and service activities including service estimates, troubleshooting, service orders, project sales orders, RMA scheduling information.
• Provide application/software support for Teledyne API products.
• Efficiently and accurately enter Cases from customer phone calls and email inquiries, following up as necessary.
• Provide customer assistance by troubleshooting technical questions in a thorough manner.
• Remotely troubleshoot and resolve problems in both software-controlled Analog and Digital surface mount circuit boards.
• Responsible for solving start-up and calibration problems and repairing instruments for the assigned products.
• Communicate with various departments for continuous improvement efforts on products and processes.
• Works on assignments that are semi-routine in nature but recognizes the need for occasionally deviation from accepted practice.

Benefits

• Teledyne is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other characteristic or non-merit based factor made unlawful by federal, state, or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree