Dairy Manager

Sprouts Farmers Market•Charlotte, NC

About The Position

The Dairy Manager oversees the activities and functions of the Dairy Department to achieve and maximize sales and profits. This role provides direction, coordination, and evaluation for the department; oversees product presentation and sanitation on the sales floor and in the backroom cooler; and leads clerks in processing and stocking products according to Sprouts dairy standards. The manager is responsible for delivering outstanding customer service and leading a team that provides high-quality products and service. The Dairy Manager controls inventory through appropriate ordering, maintains product freshness through rotation and removal of out-of-code items, and manages department price changes. The role also includes team leadership responsibilities such as coaching, feedback, performance reviews, hiring and promotion decisions in collaboration with the Store Manager, addressing team member concerns, and taking corrective action when needed. The manager creates and adjusts schedules and staffing levels, communicates standards and policy changes, and participates in in-store meetings. The position requires a flexible schedule that may include nights, weekends, and holidays. Physical duties include standing for extended periods, lifting and transferring trays and other items, and using department equipment. The Dairy Manager must follow safety, health, and Weights and Measures regulations and maintain a Food Handlers permit.

Requirements

Be at least 18 years of age.
Have a minimum of 2 years of retail grocery experience.
Have good communication skills and the ability to give and take direction while participating in a team environment.
Be able to work a flexible schedule that changes with business needs, including nights, weekends, and holidays.
Possess working knowledge of personnel reports, margin reports, weekly sales numbers, and financial goals.
Demonstrate outgoing and friendly behavior and a positive attitude toward team members and customers.
Be able to operate and use knives, scales, wrappers, compactors, garbage disposals, pallet jacks, and hand trucks as needed.
Use knowledge of scales and weight measures to accurately weigh and label products.
Be able to stand for up to 3 hours continuously, for a total of 8 hours per shift.
Be able to vertically transfer trays weighing up to 5 lbs. from 7 to 64 inches for up to 10 hours.
Be able to vertically and horizontally transfer items weighing up to 40 lbs. from 5 to 36 inches, for distances up to 36 feet, for up to 10 hours without mechanical assistance.
Adhere to safety, health, and Weights and Measures regulations and achieve and maintain a Food Handlers permit.

Responsibilities

Manage Dairy Department activities and functions to achieve and maximize sales and profits.
Direct department clerks and oversee presentation and sanitation standards on the sales floor and in the backroom cooler.
Process and stock products according to Sprouts dairy standards.
Deliver outstanding customer service and lead the team in providing quality products and service.
Provide overall direction, coordination, and evaluation of the department.
Control inventory through proper ordering techniques to maximize sales and minimize stock loss.
Rotate products to maintain freshness and remove out-of-code items.
Manage price changes within the department.
Coach and provide feedback to team members, conduct one-on-one development discussions, and make recommendations on merit increases through the bi-annual performance review process.
Attend and participate in in-store meetings.
Recruit, hire, and make promotion or transfer decisions in collaboration with the Store Manager.
Address team member concerns using independent judgment.
Document and take corrective action as needed, including coaching, counseling, progressive discipline, suspension, or termination, in collaboration with business and HR partners.
Create and adjust schedules and staffing levels to maximize productivity and efficiency.
Communicate standards, expectations, policy changes, and product knowledge to team members.
Answer phones and take special orders.
Perform general housekeeping and clean and sanitize the department work area.
Follow safety, health, and Weights and Measures regulations and maintain a Food Handlers permit.

Benefits

Competitive pay
Sick time plan
Vacation accrual plan
Opportunities for career growth
15% discount for the employee and one other family member in the household on purchases at Sprouts
Flexible schedules
Employee Assistance Program (EAP)
401(k) retirement savings plan with a company match
Company-paid life insurance
Contests and appreciation events throughout the year
Bonus based on company and/or individual performance, subject to eligibility requirements
Affordable medical, dental, and vision coverage, subject to eligibility requirements
Health Savings Account with company match, subject to eligibility requirements
Pre-tax Flexible Spending Accounts for healthcare and dependent care, subject to eligibility requirements
Company-paid short-term disability coverage, subject to eligibility requirements
Paid parental leave for mothers and fathers, subject to eligibility requirements
Paid holidays, subject to eligibility requirements
DailyPay access for eligible employees