Dairy/Clerk

Kroger•Columbia, MO

11d

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching department sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy, encourage associates to provide excellent customer service, and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves assisting customers with dairy products, maintaining product quality and freshness, stocking and inventorying merchandise, and following food safety and workplace safety procedures. The clerk also supports department operations by reporting ordering or shipping discrepancies, equipment issues, accidents, safety risks, and other concerns to management.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customers’ questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or make product suggestions.
Offer product samples and inform customers of dairy specials.
Provide customers with fresh products they have ordered and recommend dairy items to meet their needs.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines; maintain proper temperatures in cases and coolers and keep temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of needed repairs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential functions of the position with or without reasonable accommodation.