DAF Support Engineer

Vantor • Longmont, CO

36d • $71,000 - $119,000

About The Position

Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. Vantor is a place for problem solvers, changemakers, and go-getters—where people are working together to help our customers see the world differently, and in doing so, be seen differently. Come be part of a mission, not just a job, where you can: Shape your own future, build the next big thing, and change the world. To be eligible for this position, you must be a U.S. Citizen. This position requires an active U.S. Government security clearance, applicants who do not currently hold the required clearance will not be eligible for consideration. Employment for cleared roles is contingent upon verification of clearance status.

Export Control/ITAR: Certain roles may be subject to U.S. export control laws, requiring U.S. person status as defined by 8 U.S.C. 1324b(a)(3). Please review the job details below. This position requires active Secret Clearance from the United States Government. Vantor is currently seeking a Direct Access Support Engineer for our Mission Operations Center in Longmont, CO. Responsibilities: Support Operations through the arbitration and execution of requests from our International Defense and customers. Preserve the spacecraft and ground systems; ensure existing and potential satellite tasking requirements are met; deliver imagery and ancillary data to Vantor internal and external customers. Support numerous internal departments, including Remote Systems, Direct Access Remote Sensing, Project Management, and the direct access account management and sales teams. Monitor satellite access windows to guarantee successful execution and ensure delivery of imagery and products within prescribed deadlines. Frontline incident management for direct access customers outside of standard business hours Troubleshoot Tier 1 and 2 issues in high-pressure situations Utilize and maintain monitoring tools by performing ongoing assessments of the efficiency/performance of these tools, Work alongside operations, sales, and customer teams on requirements and operational implementation, Provide input and guarantee accuracy of operation,s efficienc,y and transition documentation and procedures, Effectively communicate with team members, cross-departmental staff, and customers regarding status, milestones, issues, and resolution.

Requirements

• Must be a U.S. citizen and possess a current/active Secret security clearance
• Ability to accommodate 24/7 rotational shift work
• Bachelor’s degree in engineering, computer science, or a relevant field. Four additional years of experience may be substituted for a degree.
• Background in Windows & Unix/Linux environments
• Familiarity with scripting languages, such as Python or Ruby
• Must possess/demonstrate excellent verbal and written communication skills

Nice To Haves

• Geospatial and GIS experience or familiarity with remote sensing applications
• Ability to understand system-level concepts and grasp details of the interaction between various components in the system
• Proficiency with understanding and modifying XML and JSON
• Ability to provide support and guidance to customers during the implementation of their system through the life-cycle.
• Experience with aerospace and/or satellite ground systems
• Ability to support time-sensitive requirements
• Ability to work independently and in a team environment
• Ability to multi-task, results-driven, strong sense of ownership and urgency
• Ability to interact multilingually

Responsibilities

• Support Operations through the arbitration and execution of requests from our International Defense and customers.
• Preserve the spacecraft and ground systems; ensure existing and potential satellite tasking requirements are met; deliver imagery and ancillary data to Vantor internal and external customers.
• Support numerous internal departments, including Remote Systems, Direct Access Remote Sensing, Project Management, and the direct access account management and sales teams.
• Monitor satellite access windows to guarantee successful execution and ensure delivery of imagery and products within prescribed deadlines.
• Frontline incident management for direct access customers outside of standard business hours
• Troubleshoot Tier 1 and 2 issues in high-pressure situations
• Utilize and maintain monitoring tools by performing ongoing assessments of the efficiency/performance of these tools,
• Work alongside operations, sales, and customer teams on requirements and operational implementation,
• Provide input and guarantee accuracy of operation,s efficienc,y and transition documentation and procedures,
• Effectively communicate with team members, cross-departmental staff, and customers regarding status, milestones, issues, and resolution.

Benefits

• Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life.
• You can find more information on our benefits at: https://www.Vantor.com/careers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level