D365 Technical Project Manager

Capgemini•Chicago, ND

18d•$101,140 - $182,624

About The Position

Capgemini is seeking an experienced Microsoft Dynamics CRM Technology Manager for its DCX team to support an enterprise-level client. The role involves driving a large program as a Technology Project Manager, with a focus on contact center programs, large CCaaS implementations, and Dynamics 365 deployments in complex environments and global, multi-geography rollouts. The position requires understanding Dynamics 365 requirements and capabilities, identifying program risks, and interfacing with Microsoft and other third-party vendors.

Requirements

Experience with contact center programs.
Experience with large CCaaS contact center implementations involving IVR, CTI, chat, and integrations.
Experience deploying Dynamics 365 in complex environments and conducting global, multi-geography rollouts.
Understand key Dynamics 365 requirements and capabilities.
Experience executing full end-to-end Dynamics 365 Contact Center projects.
Strong interfacing skills with Microsoft and other vendors.

Nice To Haves

Experience with Avaya, Genesys, or related legacy CTI platforms.

Responsibilities

Drive a large technology program as a Technology Project Manager.
Support an enterprise-level client as part of the DCX team.
Identify risks associated with the program.
Interface with Microsoft and other third-party vendors.
Execute end-to-end Dynamics 365 Contact Center projects.

Benefits

Paid time off, including vacation of 12–25 days depending on employee grade, company-paid holidays, personal days, and sick leave.
Medical, dental, and vision coverage, or provincial healthcare coordination in Canada.
Retirement savings plans, such as a 401(k) in the U.S. or RRSP in Canada.
Life and disability insurance.
Employee assistance programs.
Other benefits as provided by local policy and eligibility.

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