D365 F&O ERP Functional Analyst – Supply Chain
About The Position
IT Unlock is a leader in digital transformation, offering expertise in application managed services, MSP, MSSP, data management, advanced data analytics, ERP, CRM, and AI solutions. The company's seasoned team designs and delivers tailored IT solutions. The role is for an experienced D365 Functional Analyst to support Solution Architects in multiple, concurrent rollouts of Microsoft Dynamics 365 Finance & Operations (F&O). As the ERP transformation accelerates, the team is expanding to ensure successful implementations across various business units. This hybrid role offers exposure to both project delivery and post-implementation support, with some analysts remaining in the implementation team and others transitioning to the Application Support Desk after go-live. The team is multicultural, energetic, supportive, and fosters a friendly, cooperative culture, offering training for professional growth.
Requirements
- 3 to 5 years of hands-on experience with D365 F&O, especially in Production, Supply Chain, Maintenance, Forecasting, and Pricing.
- Experience working with integrated modules and mapping tables (working knowledge required, not expert-level).
- Strong English communication skills (spoken and written).
- Strong documentation skills for process flows (Visio) and SOPs (Word).
- Excellent interpersonal and communication skills to train and support business users.
- Strong troubleshooting skills (logical and technical).
- Experience bridging both implementation and post-go-live support.
- Familiarity with testing frameworks and structured UAT processes.
- Ability to work collaboratively as part of a cross-functional, high-performing team.
- Thrive in a fast-paced environment, delivering results under tight deadlines.
- Willingness to travel occasionally to the USA and Mexico.
- Ability to work in a hybrid setup: 2–3 days per week in the Saint-Laurent office OR Milton, ON.
Nice To Haves
- Prior operational and manufacturing experience; understanding of business processes beyond ERP configuration is a strong asset.
- French is an asset.
Responsibilities
- Partner with Solution Architects to support the rollout of D365 F&O, primarily within Production and Supply Chain modules.
- Provide functional analysis, configuration, and testing of ERP solutions to meet evolving business requirements.
- Act as a Level 2–3 support resource, troubleshooting issues, identifying root causes, and delivering resolutions.
- Collaborate with business stakeholders to document end-to-end processes, creating process flows (Visio) and Standard Operating Procedures (Word).
- Work closely with manufacturing teams to ensure ERP processes align with production, maintenance, forecasting, and pricing operations.
- Support integrated modules by ensuring data consistency and working with mapping tables (working knowledge required, not expert-level).
- Assist in training business users and driving adoption of new functionalities.
- Participate in UAT, configuration, and functional testing to validate requirements.
- Transition to the Application Support Desk post-rollout to handle escalations, provide knowledge transfer, and ensure continuity.
Benefits
- World’s best training to bring you to the next level.
- Friendly culture and cooperative environment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
