CYSHCN Community Resources Coordinator

Texas Health & Human Services Commission • Austin, TX

4d • $4,523 - $5,889 • Hybrid

About The Position

The CYSHCN Community Resources Coordinator performs highly complex, senior-level work under the general supervision of the Children and Youth with Special Health Care Needs (CYSHCN) Systems Development Group Manager. The role provides consultative services and technical support for planning, developing, and implementing systems of care for CYSHCN, youth with disabilities, and their families. It oversees and coordinates statewide community-based contractors, manages contracts and work plans, and leads quality assurance and improvement activities supporting public health services and Title V Maternal and Child Health Block Grant performance measures. The position coordinates and implements the Title V Block Grant action plan and independently plans and collaborates with agency programs and external organizations. Work is performed under limited supervision, with considerable latitude for initiative and independent judgment.

The position leads contract development, oversight, monitoring, evaluation, budgeting, and improvement for CYSHCN community initiatives. It also plans and coordinates program activities, provides consultation and technical assistance, builds partnerships, conducts research and analysis, tracks strategic objectives, and develops and disseminates education and training materials. The role represents the CYSHCN Systems Development Group and DSHS in meetings and other forums. Other duties may include supporting disaster response or recovery, Continuity of Operations activation, or the State Medical Operations Center; such participation may require an alternate shift or location.

Requirements

• Graduation from an accredited four-year college or university in a science, liberal arts, or finance major.
• At least two years of experience in contract or grant management and monitoring.
• At least two years of experience in project reporting, presentations, and developing contract tracking materials.
• Knowledge of public health principles, contract practices, trends, development, and quality improvement methods and their application to CYSHCN and families.
• Knowledge of systems of care and support for CYSHCN, their families, and communities, including services provided by state agencies and private entities.
• Knowledge of federal and state laws and mandates governing services for CYSHCN and their families.
• Knowledge of group process, leadership and communication techniques, planning principles, and contract bidding, development, implementation, monitoring, and quality assurance.
• Skills in assessing, planning, and implementing health care service contracts, particularly those related to CYSHCN and families.
• Skills in organizing, directing, coordinating, monitoring, and evaluating group or team activities and conducting formal meetings or conferences.
• Computer skills, including Microsoft Word, Excel, and PowerPoint for reports, presentations, and narrative and financial information and analysis.
• Strong verbal and written communication skills, including communicating information clearly, concisely, and effectively.
• Ability to represent the agency to stakeholders and the community and to understand and interpret complex laws and rules.
• Ability to manage multiple and diverse tasks or projects, coordinate and delegate assignments, and organize work and team projects effectively.
• Ability to exercise independent judgment in assessing situations, interpreting findings, evaluating situations, making decisions, and resolving conflict.
• Ability to communicate and work effectively independently or as a lead or team member, share information and skills, and present clinical and specialized material clearly and positively.

Nice To Haves

• A master's degree in public health, public administration, or a finance field is preferred.
• At least two years of experience with CYSHCN programming and policy development is preferred.

Responsibilities

• Attend work on a regular and predictable schedule and perform other duties as assigned.
• Lead and manage comprehensive contract oversight for CYSHCN systems development community initiatives, including contract development, work planning, implementation, quality assurance, reporting, evaluation, networking, and coordination.
• Develop requests for proposals and manage CYSHCN application review and contract renewal processes; negotiate with selected community organizations and consult internal stakeholders and regional staff.
• Develop CYSHCN contract budgets and funding proposals; review service delivery, outputs, and activities; identify resource gaps; and recommend contract improvements and funding.
• Schedule and conduct contract quality assurance monitoring visits, develop monitoring materials and evaluation reports, and lead annual contract standards review and initial standards development.
• Conduct programmatic risk assessments for assigned CYSHCN initiatives.
• Plan and coordinate community-based initiatives supporting Title V mandates and performance measures in collaboration with agency staff, providers, and families.
• Establish program guidelines, goals, objectives, procedures, standards, and timelines; provide consultation and technical assistance to providers, contractors, and regional staff.
• Assess service needs and gaps with stakeholders; recommend program changes and improvements; and support the development or redesign of systems of care.
• Collaborate on new initiatives and develop tools and instruments for collecting and analyzing data; report activities to the CYSHCN Systems Development Group.
• Establish partnerships and collaborative workgroups with state agencies, disability service and advocacy organizations, consumer and provider groups, funding entities, and DSHS partners.
• Represent the CYSHCN Systems Development Group, Maternal and Child Health Unit, and DSHS at meetings, hearings, conferences, seminars, and on boards, panels, or committees.
• Promote evidence-based practices and seek opportunities to integrate services for medical homes, health care transition, and community inclusion.
• Research program policy and budget impacts of services, system changes, and grant proposals; analyze contractor and other state and federal program data, legislation, and strategic plans; and report progress toward strategic objectives.
• Develop and disseminate educational and outreach publications and ensure the accuracy of website content.
• Determine training needs and develop, and potentially deliver, educational and training tools, presentations, and curricula for providers, families, and staff; confirm stakeholder involvement in their development and dissemination.
• Participate in or support agency disaster response and recovery, Continuity of Operations activation, and/or State Medical Operations Center duties as assigned.

Benefits

• Insurance coverage and other benefits available through the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS).

What This Job Offers

• Job Type: Full-time
• Career Level: Senior