Cybersecurity Operations & Enablement

Hewlett Packard Enterprise•Spring, TX

1d•$109,000 - $251,000•Hybrid

About The Position

Hewlett Packard Enterprise is seeking a highly organized, execution-focused professional to drive operational excellence, governance, and continuous improvement across its cybersecurity organization. The role is the central point of accountability for service governance across a portfolio of cybersecurity services, strategic partners, and delivery engagements. It ensures services are delivered effectively, commitments are met through robust contract and delivery partner management, risks are identified early, and leaders have clear visibility into performance, progress, and outcomes. The position works closely with cybersecurity leaders, business stakeholders, procurement, and delivery partners to set expectations, monitor performance, resolve issues, and improve service delivery. It is ideally based in Reston, Virginia, or Houston, Texas, and is designated hybrid, requiring an average of two days per week in an HPE office. The successful candidate will establish governance frameworks and accountability, manage third-party service performance and recovery, build trusted stakeholder relationships, coordinate provider evaluation and onboarding, monitor execution against deliverables, and manage risks and actions through closure. They will also identify opportunities to improve service quality, efficiency, governance maturity, and stakeholder experience, and provide accurate, timely, actionable updates to leaders. The expected U.S. base salary range is USD 109,000–251,000 annually in Texas and Virginia. Actual offers may vary based on location, experience, education, training, and skill level; variable incentives may also be offered.

Requirements

Bachelor’s degree in Cybersecurity, Information Technology, Business, or a related field, or equivalent hands-on experience.
10 or more years of experience leading service governance, operational oversight, service delivery, or strategic partner management.
5 or more years of experience in cybersecurity, technology operations, IT service management, governance, or risk.
Track record of building and operating governance frameworks and executive-level reporting.
Strong understanding of service management principles, including KPI, SLA, and performance management.
Experience working directly with senior and executive stakeholders.
Excellent written, verbal, and presentation skills.
Ability to organize and influence in complex environments involving governance, execution, and stakeholder management.
Ability to move between strategic priorities and operational detail, bringing structure and clarity to large-scale cybersecurity programs.
Ability to build alignment across groups and turn commitments into measurable results without relying on formal authority.

Nice To Haves

PMP, PRINCE2, or similar program management certification.
Experience in large, global enterprise environments.
Experience with cybersecurity services, managed services, or strategic technology partners.
CISSP, CISM, CISA, or equivalent cybersecurity certification.

Responsibilities

Set up and run frameworks that ensure cybersecurity services and key partners are accountable.
Define and maintain accountability, decision-making processes, escalation paths, and performance expectations.
Drive transparency and consistency across cybersecurity service delivery.
Define, monitor, and report service performance metrics, KPIs, and SLAs.
Identify emerging delivery risks, performance concerns, and operational issues before they affect the business.
Hold service delivery partners accountable for commitments, deadlines, and contracted outcomes.
Drive recovery efforts when service performance falls below expectations.
Build trusted relationships with senior cybersecurity leaders, business stakeholders, and service providers.
Serve as the governance point of contact for assigned services and partnerships.
Facilitate organizational alignment and translate technical and operational details into clear updates for leaders.
Work with delivery teams and procurement to evaluate providers, onboard them, and launch services on time.
Manage provider performance systematically and use data to inform decisions and optimize outcomes.
Monitor execution against agreed deliverables, milestones, and outcomes.
Manage risks, issues, dependencies, and actions across assigned services, with clear accountability.
Drive open actions to closure and keep leaders informed about status, risks, and performance.
Identify opportunities to improve service quality, efficiency, governance maturity, and stakeholder experience.
Promote best practices in service management, governance, and operational oversight.
Shape the evolution of cybersecurity services and performance standards.