Cyber Security Identity Engineer

FirstEnergy • Akron, OH

1d • $91,375 - $171,000

About The Position

FirstEnergy Service Co. is seeking a technically skilled cybersecurity professional to support, administer, engineer, and improve the company’s Identity and Access Management (IAM) technologies. The role helps maintain secure and reliable identity, authentication, authorization, and access services for internal and external users. It provides hands-on technical support across Identity Governance, Access Management, Privileged Access Management, Password Management, and Identity Analytics and Intelligence.

The position works with Cybersecurity, IT, HR, Transmission, Distribution, Supply Chain, and other stakeholders to implement and support secure, scalable identity solutions across FirstEnergy’s hybrid technology environment. It may be based in Ohio, West Virginia, Pennsylvania, Maryland, or New Jersey, provided the employee is within 60 minutes of a corporate FirstEnergy location. Off-hours support for major incidents and critical activities may be required.

The estimated pay range is $91,375–$171,000. For certain locations, including New Jersey, the range includes a 20% cost-of-living differential and is $109,650–$205,200. Actual base pay may vary based on location, skills, qualifications, and experience.

Requirements

• Bachelor’s degree in Cybersecurity, Computer Science, Information Systems, Engineering, or a related technology field, or equivalent applicable experience.
• Experience in cybersecurity, Identity and Access Management, infrastructure, systems administration, application support, or related technology roles.
• Deep technical knowledge of authentication and federation technologies and protocols, including SAML, OAuth, and OpenID Connect.
• Strong understanding of MFA, SSO, Conditional Access, federation, passwordless authentication, RBAC, and least-privilege principles.
• Proficiency in cybersecurity principles, identity lifecycle management, privileged access, authentication, authorization, and access governance.
• Knowledge of system and application management practices, including strategies, policies, principles, procedures, and standards.
• Understanding of architectural design principles related to system availability and disaster recovery.
• Strong analytical, troubleshooting, and problem-solving skills.
• Strong written and verbal communication skills, including the ability to explain technical issues clearly to technical and non-technical audiences.
• Ability to collaborate effectively across technical teams and business functions.
• Ability to manage multiple technical assignments and priorities in a dynamic operational environment.
• Ability and willingness to provide off-hours support for major incidents and critical activities when required.

Nice To Haves

• Experience supporting or administering IAM technologies such as Microsoft Entra ID, Azure B2C, Okta, Ping Identity, SailPoint, OneIdentity, privileged access management solutions, token management platforms, IT service management platforms, and certificate lifecycle management technologies.
• Experience working in regulated environments and supporting compliance activities such as SOX and CIP.

Responsibilities

• Administer, configure, maintain, troubleshoot, and enhance enterprise IAM technologies and supporting infrastructure.
• Support employee and contractor identity lifecycle processes, including onboarding, transfers, role changes, and offboarding, in coordination with HR, IT, and business stakeholders.
• Provide technical administration and operational support across Identity Governance, Access Management, Privileged Access Management, Password Management, and Identity Analytics and Intelligence.
• Administer and support MFA, SSO, Conditional Access, federation services, and passwordless authentication.
• Configure and maintain identity integrations using standards such as SAML, OAuth, and OpenID Connect.
• Implement and maintain RBAC, least privilege, and appropriate access controls and permissions across IT and operational technology environments.
• Support IAM platforms and associated technologies, which may include Microsoft Entra ID, Azure B2C, Okta, Ping Identity, SailPoint, OneIdentity, and privileged access management solutions.
• Monitor IAM platform and infrastructure health, availability, performance, and reliability, and help ensure SLAs are met.
• Participate in IAM-related incident investigations; troubleshoot authentication and access issues, identify root causes, implement corrective actions, and recommend process and procedural improvements.
• Provide IAM subject matter expertise during cybersecurity incidents involving authentication, authorization, privileged access, identity compromise, or access governance.
• Assist with integrating IAM controls and identity-related telemetry with Cyber Operations, threat detection, and insider threat monitoring capabilities.
• Implement and maintain secure remote access, vendor access management, and privileged access controls, including those required for operational technology and critical infrastructure environments.
• Maintain appropriate segregation of duties between IAM operations, access governance, and compliance oversight functions.
• Support cybersecurity and regulatory compliance requirements, including SOX and CIP, by maintaining technical controls, system configurations, documentation, and supporting evidence.
• Ensure IAM technologies and configurations adhere to cybersecurity, data governance, and data loss prevention policies.
• Participate in IAM technology upgrades, implementations, integrations, migrations, and other projects, helping ensure technical deliverables are completed successfully.
• Develop and maintain technical documentation, including system configurations, operational procedures, troubleshooting guides, architecture information, and support documentation.
• Identify opportunities to improve IAM reliability, security, automation, and operational efficiency through technology and process improvements.
• Maintain technical expertise in supported platforms through training, webinars, conferences, professional publications, research, and other professional development activities.
• Collaborate with Cyber Operations, Infrastructure, HR, Compliance, Internal Audit, and business stakeholders to implement identity controls that support business objectives while reducing cybersecurity risk.
• Demonstrate FirstEnergy’s Core Values and Behaviors through daily interactions, decision-making, teamwork, and accountability.

Benefits

• Competitive pay plus incentive compensation.
• Company-sponsored pension plan.
• 401(k) savings plan with matching employer contribution.
• Choice of medical, prescription drug, dental, vision, and life insurance programs.
• Skills development training with tuition reimbursement.

What This Job Offers

• Job Type: Full-time