Cx Specialist I
About The Position
Nex-Tech is seeking an outgoing, customer-focused individual to join our Customer Experience team! As a Cx Specialist, you’ll help customers discover and connect with the Nex-Tech products and services that make their lives easier. In this role, you’ll assist with sales and promotions, prepare customer contracts, process payments, and provide solutions for billing or account questions; all while building relationships that strengthen our communities. This position offers a dynamic, people-centered environment and the opportunity to work in various Nex-Tech offices across our service area.
Requirements
- Excellent customer service and communication skills
- Proficiency with computers and basic office software (Word, Excel, databases)
- Ability to listen, identify customer needs, and recommend solutions
- Outgoing personality and strong problem-solving skills
- Community-minded approach and willingness to collaborate with others
- High school diploma or equivalent (required)
Nice To Haves
- One year of customer service, telephone sales, or related experience (preferred)
- Bilingual (English/Spanish) a plus.
Responsibilities
- Sell and promote Nex-Tech products and services to meet customer needs
- Prepare contracts and process customer payments
- Assist customers with billing questions, account adjustments, and service inquiries
- Build and maintain strong customer relationships
- Occasional weekly travel may be required to support other Nex-Tech office locations.
- This position is 3 days in Stockton and 2 days in Plainville.
Benefits
- 4% flat contribution to your 401(k), regardless of participation
- Company match up to 6% on 401(k)
- Paid vacation and sick leave, with carry over
- Full coverage health, vision, and dental insurance
- Option for up to $6,000 in health savings contributions
- Free Nex-Tech internet & discounted services
- Performance based annual merit increase
- Profit sharing bonus
- Paid maternity leave
- Encouragement and tools for personal growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
