CX Engineer

Carrier•Indianapolis, IN

1d•$96,000 - $192,000

About The Position

This role partners with local and global engineering teams to drive data-driven decision-making, optimize engineering operations, and enhance business performance. The position leads portfolio governance, analytics strategy, and continuous improvement efforts across residential engineering platforms.

Requirements

Bachelor’s degree required with 7+ years in technical environments OR Advanced degree with 5+ years technical environments

Nice To Haves

Strong experience in: Data analytics, modeling, and statistical methods
Engineering or technical environments
Portfolio/project management tools (Planisware strongly preferred)
Knowledge of Carrier systems, processes, or organization
Experience with continuous improvement methodologies (Lean/Six Sigma)
Strong communication and stakeholder management skills

Responsibilities

Lead and track engineering productivity across residential platforms
Coordinate and manage strategic project portfolios
Align projects with business priorities, budgets, and waterline decisions in partnership with Finance
Ensure accurate representation of parent/child project relationships within planning systems
Own governance of Planisware ecosystem (project structures, financials, resource tracking, reporting)
Lead data analysis initiatives using advanced statistical and analytical methods
Design experiments, develop models, and validate hypotheses
Identify trends, risks, and opportunities using data-driven insights
Develop algorithms or analytical approaches to uncover patterns and optimize processes
Communicate findings clearly to stakeholders across engineering and business functions
Define, track, and report Residential Engineering KPIs aligned to strategic goals
Identify and mature key processes to improve efficiency and performance
Lead continuous improvement initiatives using Lean, Six Sigma, or similar methodologies
Conduct turnback and escape analysis to identify root causes and implement corrective actions
Serve as liaison between: Residential Engineering, CSA Engineering Ops, CX and WHQ Engineering Ops
Partner with business stakeholders to define analytics needs and expected outcomes
Collaborate with analysts and SMEs to deliver actionable business solutions
Support evolving organizational needs and strategic initiatives
Drive adoption of data tools, governance, and best practices