CX Channel Sales Specialist
About The Position
Zoom is seeking a Customer Experience (CX) channel sales professional with specialized experience in Customer Experience as a Service (CCaaS). The role focuses on identifying, recruiting, onboarding, and nurturing CX-specialized channel partners, and increasing sales revenue by building relationships with TSD partners. The successful candidate will bring in-depth knowledge of the CX industry and market, along with experience leading partners in CX sales. The position is part of Zoom’s sales organization, which works to deliver communication solutions, form strategic partnerships, and expand the company’s global presence. The role’s working style is described as hybrid, remote, or in-person according to the posting’s designation; this position is marked #LI-Remote. The anticipated position close date is November 30, 2026.
Requirements
- At least 5 years of CX/Cloud (CCaaS) channel creation experience.
- Develop and maintain strong relationships with TSD channel partners to drive sales and meet revenue targets.
- Understand the competitor market.
- Experience in regional channel management involving Customer Experience technologies.
- Experience with contact centers, partner channels, and larger NSPs.
- Develop and execute sales strategies for partner programs, operations, and sales enablement.
- Analyze sales data and market trends to identify growth opportunities.
- Build and execute go-to-market strategies.
Responsibilities
- Develop a regional CX channel partner strategy, including managing focus partners, recruiting new partners, and growing indirect sales revenue.
- Build business plans with focus and growth partners to increase adoption of Zoom’s expanding CX portfolio.
- Work with current and new partners to capture and leverage existing contracts for Zoom’s CX platform.
- Execute sales training and provide marketing support.
- Track the sales pipeline, bookings against quota, and quota attainment.
Benefits
- Zoom describes its benefits program as offering perks, benefits, and options supporting employees’ physical, mental, emotional, and financial health, work-life balance, and community involvement; specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
