Cx Specialist I

Rural Telephone Service Company Inc • Quinter, KS

11d • $16 - $20 • Onsite

About The Position

The Customer Experience Specialist supports customers across Nex-Tech and Nex-Tech Wireless products and services. The role recommends solutions suited to customer needs, processes transactions, and helps create a positive customer experience. The position serves both the Quinter and Hoxie locations, working in Quinter on Monday, Wednesday, and Friday and in Hoxie on Tuesday and Thursday.

Requirements

• High school diploma or equivalent.
• One year of customer service, sales, or related experience.
• Strong customer service and sales skills.
• Ability to recommend solutions based on customer needs.
• Strong communication and problem-solving abilities.
• Attention to detail and ability to multitask.
• Working knowledge of computers and office systems.
• Positive attitude and team-oriented mindset.
• Ability to meet sales goals and performance expectations.

Responsibilities

• Sell and promote Nex-Tech and Nex-Tech Wireless products and services.
• Assist customers with questions about products, services, pricing, and features.
• Process service orders, upgrades, disconnects, and number ports.
• Accept and post customer payments and assist with billing inquiries.
• Resolve customer issues or escalate them as needed.
• Support account maintenance and documentation processes.
• Maintain compliance with customer data privacy regulations.
• Recommend solutions based on customer needs and work toward sales goals and performance expectations.

Benefits

• Base pay plus commission opportunities.
• 401(k) with a 4% flat company contribution and up to 6% match.
• Health, vision, and dental coverage.
• Paid vacation and sick leave.
• Free Nex-Tech Internet and service discounts.
• Performance-based increases and profit-sharing.
• Training and development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED