CX Associate - German (Voice)

Magic

12d•Remote

About The Position

As a CX Associate, you are the heartbeat of a customer-centric mission. You will work alongside a high-performing Magic team to deliver a "best-in-class" experience for German-speaking customers, ensuring every interaction with the brand is seamless, empathetic, and efficient. This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities within Magic.

Requirements

Must be fluent in German and English and can convey key conversational points concisely.
Must be legally resident in and working from Portugal.
This role handles EU data and the work cannot be performed from outside the EU.
Highly organized and can complete multiple projects concurrently.
Can surf between internal workflows and customer conversations without missing a beat.
Can calmly handle uncertainty and rapidly changing situations.
Resourceful and quick to learn.
You regularly teach yourself the skills you need from scratch.

Responsibilities

Work under the close guidance of your CX Lead to help provide outstanding support to customers.
Answering client's inquiries
Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
Tracking Shipments and backend shipping inquiries
General Research
Updating addresses and client information