CW Provider Dispute Support Specialist Intern (Spring 2027)

Blue Cross and Blue Shield of Louisiana•Baton Rouge, LA

About The Position

The CW Provider Disputes Support Specialist Intern will provide support for the intake, tracking, assignment, and distribution of provider dispute cases and related correspondence. Duties will include assisting in the coordination of intake, assignment, prioritization, and tracking of provider dispute cases, correspondence, and related documentation. The intern will support the Provider Disputes team to help maintain accurate records of incoming cases, referrals, and communications to support timely resolution and regulatory compliance. They will also assist in the distribution of provider disputes, appeals, correspondence, and other case materials to appropriate departments and staff for review and action. Additionally, the intern will assist management with reporting, administrative tasks, case monitoring, and follow-up activities to support department operations. A key part of the role involves navigating multiple healthcare systems, including claims and authorization platforms, to research and support the processing of provider disputes and appeals. Collaboration with internal departments such as Provider Services, Member Services, Utilization Management, Correspondence, and Legal is essential to facilitate case resolution and ensure accurate communication with providers.

Requirements

Currently pursuing an Associate Degree or specialized technical school education in Medical Billing and Coding or a related field.
3.0+ GPA preferred; minimum cumulative 2.5 GPA.
Experience using Microsoft Office applications, including Word, Excel, and PowerPoint.
Strong organizational, administrative, and clerical support skills.
Ability to prioritize multiple work assignments and manage competing deadlines.
Strong attention to detail and ability to maintain accurate records.
Effective written and verbal communication skills.
Ability to learn and navigate multiple healthcare and claims processing systems.
Knowledge of standard office procedures and administrative practices.
Interns must be able to work 20 hours per week during the spring and fall semesters and 30-35 hours per week during the summer.

Nice To Haves

Administrative support experience in a healthcare payer, provider, managed care, or health insurance environment.
Experience working with claims, appeals, provider disputes, or healthcare operations.
Experience navigating healthcare systems such as Facets, Epic, or similar applications.
Knowledge of healthcare claims processing, authorizations, appeals, and regulatory requirements.
Experience supporting teams in a fast-paced operational environment.

Responsibilities

Assist in the coordination of intake, assignment, prioritization, and tracking of provider dispute cases, correspondence, and related documentation.
Support the Provider Disputes team to help maintain accurate records of incoming cases, referrals, and communications to support timely resolution and regulatory compliance.
Assist in the distribution of provider disputes, appeals, correspondence, and other case materials to appropriate departments and staff for review and action.
Assist management with reporting, administrative tasks, case monitoring, and follow-up activities to support department operations.
Navigate multiple healthcare systems, including claims and authorization platforms, to research and support the processing of provider disputes and appeals.
Collaborate with internal departments such as Provider Services, Member Services, Utilization Management, Correspondence, and Legal to facilitate case resolution and ensure accurate communication with providers.