Customs Specialist

Kintetsu World Express Inc.•Edmonton, AB

2d•Hybrid

About The Position

At KWE, we are one of Canada’s fastest growing 3PL service providers. With a global network and a commitment to excellence, we deliver world-class logistics solutions to our customers. Our success is built on the dedication of our people; many of our leaders started in entry-level roles and grew their careers with us. If you’re looking for a place where hard work and ambition are recognized and rewarded, we’d love to meet you. We are seeking a Customs Specialist to support the execution and continuous improvement of our Customs Brokerage Department. In this role, you will be responsible for the smooth day-to-day operation in the customs Brokerage department to include but not limited to, the release of goods with CBSA Canada Customs Border Agency and billing for services rendered to clients using KWE software.

Requirements

ITMR4 Experience & International brokerage experience.
Formal Academic Training in related field or equivalent; two to five years direct Customs brokerage experience and/or training; or equivalent combination of education and experience.
Ability to create, read and comprehend instructions, short correspondence, and memos.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.

Responsibilities

Provide related customs service to clients and carriers, including tracing/tracking shipments, verifying charges, issuing cheque requests.
Responsible for imaging/scanning files through the DM Document Management tool and moving files to appropriate folders.
Process shipments using SWI Single Window Initiative with all applicable PGA’s – Government Agencies while using existing client HS code database.
Ensure that all miscellaneous charges are protected on entry for client billing to include but not limited to terminal fee, storage, dock delivery etc.
Understand how to perform a credit release request during regular houses and after hours.
Ensure all paperwork has the information to process for customs clearance and if required reach out to clients/carriers/vendors for any missing info.
Ensure clients and carriers are updated with any processing delays. Inform Sr. Customs Specialist of any issues or delays so they can take further action if required.
Responsible for making sure all correspondence to include client email communication is imaged using SSD Solid State Drive technology to the entry file.
Ensure final billing to client is correct and includes payables if required.
Participate in team efforts to achieve departmental and company goals and provide input in the effective operation of the customs department.
Provide operational and training support to Release Agent as required.
Promote effective communication and cooperation by promoting harmonious relations.
Answer all emails after regular business hours and ensure all are acted appropriately.
Must be able to work independently and meet daily targets.
Promote a safe working environment by complying with all safety policies, practices and procedures.
Report all unsafe activities to management and/or human resources.
Provide support, back-up relief and training to Moncton customs office and other area offices if needed during vacations and unexplained absences, etc.
Perform all other job related / consulting duties as assigned by management.