Customs Brokerage Specialist

GEODIS•Dorval, QC

16h

About The Position

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Requirements

Minimum of two years of experience
Fluent in Import Regulations, Customs Brokerage process, and other import compliance issues
Familiar with Import Regulations, Import License requirements, and other import compliance issues
Familiarity with Microsoft Outlook, Word, and Excel
Familiarity with the internet
Fluent in English, written and spoken
Able to plan and organize a complex process from start to finish
Able to organize and prioritize tasks
Able to work effectively in a time constrained environment and meet strictly enforced daily deadlines
Willing to communicate with customers and colleagues and provide excellent customer service

Responsibilities

Manage the customs brokerage process as defined by Customer specific and Location specific standard operating procedures
Validate correct classification and import duties and taxes paid, in compliance with contracted customer requirements and with all governmental and industry regulations
Document services to be provided as agreed with the customer in a contract or SLA – service level agreement, if service to be provided is different from basic work instructions, provide operations with customer specific SOP – standard operating procedure, ensure operations understands additional service requirements
Function as first point of contact for customers with Canada Customs, respond to customer requests, complete requests for additional information from Canada Customs, follow up with customers and Canada Customs until issues are resolved to the customer’s satisfaction
File compliant Customs and OGA entries and obtain release prior to arrival
Identify customer needs or problems, coordinate with other departments to develop and create written procedures, training, and auditing, oversee implementation of required changes to processes and procedures
Solve problems, fix issues, expedite shipments
Coordinate with other departments to respond to inquiries and resolve issues
Monitor reports, identify shipment exceptions, rectify potential service failures
Identify corrective action required, follow up through completion of corrective action
Proactively identify and rectify potential issues
Analyze reports and statistics
Comply with corporate, regional, branch, and department policies and procedures
Respond to issues as escalated, escalate unresolved issues to next management level