Customs Specialist

Transx Ltd•Winnipeg, MB

4h•Onsite

About The Position

The TransX Group of Companies has an exciting opportunity for a Customs Specialist to join our Operations - Truckload Department at our Winnipeg facility. The Custom Specialist role is directly accountable for driver success and is responsible for ensuring our operational system is accurate and updated live. Acting as a critical support position, your main goal is to ensure our drivers have everything they need for a successful trip. This position focuses on operational excellence, maintaining on-time customer service, and keeping day-to-day fleet processes running smoothly. Our Mission: To become the industry leader of the driver experience. We consider the driver to be the front line of our company. We strive to consistently surpass driver expectations by supporting all drivers to successfully meet utilization targets while honoring home time. Our fleet team will not be satisfied until every driver has successfully met their full potential. As a leader within TransX, you will also be expected to align with the TransX Core Values for Teamwork, Safety, Innovation, Accountability, Integrity, and Respect.

Requirements

Post-secondary education is preferred, ideally in Logistics or Supply Chain Management.
Logistics or Supply Chain experience is considered a strong asset.
Excellent communication and interpersonal skills.
Capable of multi-tasking with a keen, proven ability to prioritize tasks in a fast-paced environment.
Able to accurately identify and proactively resolve live operational problems.
Solid knowledge of the trucking industry and its associated rules and regulations (e.g., Hours of Service regulations).
Computer literate and proficient with industry-related systems.

Responsibilities

Update driver PTAs, order ETAs, and maintain live system status for starts and completes.
Dispatch and confirm all load assignments to drivers.
Process cross-border shipments for customs clearance.
Enter service alerts immediately for all operational disruptions.
Update the customer (Costco) TMS site when necessary.
Maintain continuous status checks with teammates on daily tasks, proactively requesting and providing assistance as needed.
Coordinate a seamless flow of information between drivers, operations, and support departments (including Safety, Shop, and Fuel).
Resolve live operational issues with urgency to ensure driver success on the road.
Communicate a comprehensive night pass-off report to day staff to ensure operational continuity.
Elevate unresolved live issues or critical problems to the Night Supervisor and/or area supervisor.
Implement action plans when fleet metrics underperform, which may include recommending driver discipline to meet KPIs.

Benefits

Competitive compensation packages.
Partnered training programs and ongoing learning supports.
Comprehensive group health benefits.
RRSP company match programs.
Referral bonus program.
Training and tuition reimbursement.
Annual employee recognition & appreciation events.
Years of service awards.
Employee spotlights in our TransX Newsletter.
Safety recognition and annual performance incentives.
Employee and family assistance program.
Encouraged work-life balance.
Corporate discounts at partnered organizations (gyms, travel, clothing, equipment, etc.).
A collaborative team environment focused on professional & personal growth.