Customs Specialist (Release Agent)

DSV•Niagara-on-the-Lake, ON

4d•Onsite

About The Position

The primary duty of this role is to set up and release shipments imported into Canada across various modes of transportation containing a wide variety of commodities, paying close attention to the rules and regulations as set out by CBSA in the Customs Act. DSV encourages inclusivity and is committed to diversity in the workplace. They work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Accommodation can be requested during the recruitment process by reaching out to Human Resources.

Requirements

High School Diploma or Equivalent qualification
Good command, both verbal and written, English skills.
Ability to create collaborative engagements and active listening
Service oriented and able to resolve customer grievances
Strong interpersonal skills, building professional relationships internally and externally
Strong problem-solving skills and analytical skills
Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
Both a team builder and a team-player
Excellent organizational and time management skills
Ability to communicate effectively in a diverse multicultural environment.
Act as a role model for DSV values and adhere to the Code of Conduct
English is the principal language for this position
Microsoft Office suite

Nice To Haves

Certified Customs Specialist (CCS) Designation
Logistics Education or background

Responsibilities

Set up and release of shipments being imported into Canada
Track and trace incoming shipments
Process courier shipments
Identify tasks that require special handling, recommend process improvements, and implement resolutions within assigned scope of responsibility
Adhere to all Standard Operating Procedures and Policies set in place by the department and organization
Provide input and be an active participant at weekly team briefings
Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
Ensure that day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.