Customs House Brokerage Supervisor

AIT Worldwide Logistics, Inc.•Palatine Township, IL

4d•$72,840 - $109,260

About The Position

Join us at AIT, where we believe every day presents an opportunity to make a global impact! We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Requirements

At least 5 years of brokerage experience
At least 1-2 years of supervisory experience
Customs Brokerage License Required
Well rounded knowledge of the HTSUS
Ability to multi-task and prioritize throughout the workday while remaining focused and organized
Demonstrated ability to be pro-active in thought and action
Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Ability to work independently and in a collaborative team environment
Willing to pitch in and help on last minute projects or assist team members
Excellent written, verbal, and interpersonal communication skills

Nice To Haves

Undergraduate Degree Preferred

Responsibilities

Adhere to, train, and advise team in areas of Customs Brokerage Regulations.
Monitor team performance against company standards and department goals; regular audit of shipment documents and accounting.
Monitor problem files and implement corrective action when needed.
Issue work instructions to team members to ensure timely and orderly file flow including release, billing, and auditing.
Document review and assessment of accuracy, verifying country of origin/export, IOR, terms of sale and value to ensure that compliance and federal regulation requirements are achieved.
Daily follow-up on documentation discrepancy issues which requires the ability to troubleshoot and communicate effectively, both verbally and in writing with customers and foreign origins.
Escalate any unresolved issues or risks before they materially impact AIT.
Remain informed on changes with CBP and other government agencies.
Ensure all team members are cross trained and that each client has a primary and backup CSRs are assigned.
Create SOPs and transitioning new clients within the team.
Other duties and responsibilities will be assigned as business demands deem necessary.