Days Customs Coordinator - Challenger (Cambridge)

Challenger Motor Freight Inc.•Cambridge, ON

6d•CA$43,000 - CA$51,000•Onsite

About The Position

Challenger Motor Freight is seeking a Customs Coordinator to join their team in Cambridge. This role is responsible for obtaining clearances for cross-border freight within specified timescales, ensuring compliance with U.S. and Canada Customs regulations. The position offers a supportive environment that values collaboration, problem-solving, and continuous learning, contributing directly to the success of customers, operations, and the Fastfrate Group.

Requirements

Secondary School diploma
1 year of office administration experience
Proficient in Microsoft Office Applications
Understanding of cross border freight processes
Strong attention to detail with focus on accuracy and data integrity
Driver and Customer focused service approach
Effective written and verbal communication
Problem solving & analytical thinking
Commitment to quality

Nice To Haves

ACE/ACI knowledge is beneficial

Responsibilities

Electronically submit ACE & ACI shipments directly to Canada and US Customs for both Challenger, Elgin and TLS drivers
Integrate information received via ISAAC satellite message into ACE/ACI systems and submit to Customs
Interact with internal departments, customers, custom brokers, CBSA & CBP custom officials to resolve service issues when needed.
Review the details of the shipment and ensure all information is entered accurately
Prepare and forward paperwork to Customs brokers and drivers to obtain pre-clearances via email
Review incoming driver documents for quality and missing documentation and verify recipient broker address
Monitor shipments clearance by brokers to ensure clearance is done in a timely manner
Answer inquiries from drivers by satellite, telephone, and in-person regarding customs clearances
Submit FAST shipments for Ford and Stellantis using the importers FAST portal and communicate with drivers on clearance.
Troubleshoot and problem solve any Customs issues that arise
Access web-based portals to view shipments and edit data when needed
Assist drivers in completing ACE and ACI lead sheets, A8A’s, Bonds and other customs forms.
Receive/Scan and index Customs paperwork into the company’s indexing system, Synergize
Send proof of releases/clearances to brokers as requested.
Performs other duties and general housekeeping as required or requested