Customs Compliance Specialist, North America

Jellycat•Minneapolis, MN

9d•Onsite

About The Position

Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go! As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand. We are seeking an experienced and detail-focused Customs Compliance Specialist to oversee Customs matters and compliance across our North America supply chain. This newly created role reports to the Global Head of Transport in our Logistics team and involves working closely in collaboration with our Finance and Global Tax teams. This role is critical in ensuring compliance with international trade obligations, safeguarding our operations against compliance risks, and ensuring accurate duty payments through appropriate documentation and classification.

Requirements

3+ years of proven experience in global customs / international trade compliance, preferably in the retail sector.
Strong knowledge of HS classification, product valuation methods, preferential trade agreements, and duty calculations.
Excellent analytical, organizational, and communication skills.
Ability to work independently and cross-functionally, with an accurate eye for detail.
Degree / qualification / certification in Customs Compliance or International Trade.

Responsibilities

Overseeing all customs operations, including reviewing and validating import and export documentation to ensure accuracy and full compliance with local and international customs regulations.
Assigning and maintaining accurate HS codes and tariff classifications for all products, ensuring alignment with regulatory requirements.
Overseeing customs duty valuations and ensuring country of origin declarations are accurate and compliant with local requirements—supporting duty payments and preferential tariffs.
Monitoring changes to customs laws and procedures across North America, ensuring timely updates to internal processes and communicating these to key stakeholders across the business.
Acting as the primary point of contact for customs authorities, customs brokers, and third-party providers to support operational compliance and issue resolution, working in conjunction with the Global Tax team to respond to customs and tax authority notices and audits.
Leading internal and external audits with third-party providers to identify compliance risks and optimization opportunities.
Supporting the Global Tax team with input and implementation of customs controls and processes to support and build on our global tax strategy.
Advising and training internal departments on customs-related matters, including regulatory changes, documentation requirements, and SOP.
Co-ordinating with Operations, Supply Chain, and Logistics teams to ensure smooth cross-border movement of goods, minimizing customs delays and improving lead times through proactive planning and customs documentation readiness across supplier countries and wholesale customers.
Managing the implementation and continuous improvement of customs compliance systems and tools, ensuring data and automation of key compliance processes, such as HS code assignment, origin tracking, and duty calculations across all relevant authorities.

Benefits

Annual discretionary bonus tied to both company performance and personal contribution.
Medical (Blue Cross Blue Shield + generous Health Savings Account contribution), dental, vision, disability, and life insurance
401k with company match up to 5% of salary
30 Days PTO (Prorated and then loaded at the start of each year)
Employee Assistance Program
Paid Parking
Free gym
On-site clinic
Pharmacy
Many local restaurants within walking distance
Social Events