Customs Brokerage Specialist - S2
About The Position
To provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo. This role involves preparing, analyzing, and submitting documentation to U.S. Customs, agents, and clients, ensuring compliance with all applicable laws and regulations. The specialist will anticipate, identify, and resolve problems that could delay freight movement, and maintain relationships with correspondent brokers, T&B, and other service providers to ensure customer service requirements are exceeded. Additionally, the role includes resolving banking and letter of credit issues, advising customers on payment terms, obtaining payment on delinquent accounts, resolving billing issues, and coordinating post-entry activities. Accurate data input and corrections into computer files are essential, along with performing root cause analysis as directed. The specialist will manage the entry verification process, access client systems, and correspond with business partners via various mediums. Producing operational trend reports and keeping business partners informed of the exception process are key responsibilities. The role also involves receiving and responding to pre-alerts as needed, maintaining general knowledge of FedEx products and services, and interacting with customers, internal staff, and management. Support will be provided to Account Administrators with account management activities, and entry reconciliation will be performed as needed. Developing and maintaining strong relationships with customer's front-line personnel is crucial. The ability to perform duties and responsibilities of the Administration and Customs Trade process to support a small office structure is required. Facilitating entry processing, as well as pre-arrival and post-arrival exception resolution, is part of the role. Performs other duties as assigned.
Requirements
- HS Diploma or GED required
- 12 months of brokerage or transportation experience and/or customer service experience required
- MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner) required
- Excellent communication skills, verbal and written
- Organizational Skills
- Inter-personal skills
- Problem solving Skills
- Handle high volume of work
- Handle time sensitive work
- Ability to work independently with minimum supervision
- Detail oriented
- Knowledge in HTS classification & familiar with the harmonized tariff system
- Knowledge of U.S. Customs regulations & other federal regulations and requirements with respect to specific area of expertise
Nice To Haves
- Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Responsibilities
- Provide customers with the highest quality service by providing consistent customer service and resolution in order to ensure timely release and/or inbound or outbound movement of freight/cargo
- Provide impeccable customer service
- Prepare, analyze, and/or submit documentation to the appropriate parties (U.S. Customs, agents, clients) in order to ensure they are in accordance with all applicable laws and regulations relating to customs
- Anticipate, identify, and resolve problems which could delay the timely release or movement of freight
- Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements
- Resolve banking and letter of credit problems
- Advise customers on payment terms
- Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review
- Resolve billing issues, coordinate post entry activity on customer's behalf
- Complete accurate data input or corrections into computer files
- Perform route cause analysis as directed by the Account Administrator
- Coordinate post-entry activities on the customer's behalf
- Manage the entry verification process
- Access clients systems (external systems) as necessary
- Correspond with business partners in various mediums to include written, phone or e-mail
- Produce operational trend reports
- Keep business partners apprised of the exception process
- Pre alerts - receive and respond as needed per customer SOP
- Maintain general knowledge of FedEx products and services
- Interact with customers, internal staff/departments and management of all levels
- Support Account Administrators with account management activities (exception logs, special spreadsheets)
- Perform entry reconciliation as needed
- Develop and maintain a strong relationship with customer's front-line personnel
- Ability to perform the duties and responsibilities of the Administration and Customs Trade process to support a small office structure
- Facilitate entry processing, as well as pre arrival and post arrival exception resolution
- Performs other duties as assigned
Benefits
- health, vision and dental insurance
- retirement
- tuition reimbursement
- Paid Training Provided
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
