Customs Brokerage Manager

LOGISTEED America, INC•Monterey Park, CA

6h•$85,000 - $110,000•Onsite

About The Position

The Customs Manager reports to the LOGISTEED America, Inc. Branch Manager and serves as a primary support resource for branch initiatives, including compliance oversight, special projects, onboarding, process improvement, and operational problem solving. The role works alongside existing managers and supervisors and has no direct reports or supervisory responsibilities. The position supports branch operations through audits, quality reviews, process improvement, workload balancing, customer escalations, and resolution of complex customs matters. It also supports duty recovery initiatives; monitors PSC, Protest, Reconciliation, and FTZ activities and projects; assists with account implementations and transitions; and contributes to Power BI reporting and operational analysis. The role requires effective communication with customers, government agencies, carriers, and internal stakeholders, along with ongoing knowledge of Customs regulations, tariff changes, and applicable industry requirements. Training responsibilities include developing materials and procedures, assisting with onboarding, conducting operational and compliance training, and supporting supervisor development. The work is performed entirely in a climate-controlled office setting in Monterey Park, California.

Requirements

Minimum of 7 years of experience in a Customs Brokerage environment.
High school diploma or GED required; equivalent work experience may be considered in lieu of formal education.
Brokerage License required, with continuing education credit renewal up to date (20 credits).
Strong communication skills.
Strong business acumen and organizational skills.
Advanced Excel and data analysis skills.
Proficiency in Microsoft applications.
Fluency in English, including reading, writing, and speaking.
Ability to read, analyze, and interpret complex data.
Must pass pre-employment drug testing and criminal background check.
Must be legally authorized to work in the United States and successfully pass required background screenings.
Must meet applicable U.S. Customs, TSA, and regulatory requirements associated with the position.
Ability to meet the physical requirements, including lifting up to 10 pounds regularly, up to 25 pounds frequently, and up to 35 pounds occasionally.

Nice To Haves

Leadership experience.
Project management experience, including the ability to independently manage special projects across multiple teams.

Responsibilities

Perform assigned duties safely and in compliance with company policies and procedures; meet established productivity, quality, safety, attendance, and punctuality standards.
Conduct branch audits and quality reviews.
Coordinate process improvement initiatives.
Provide additional management bandwidth during peak workloads and assist with workload balancing across teams.
Support customer escalations and problem resolution.
Serve as a branch resource for complex customs matters.
Communicate clearly and professionally, and provide timely, accurate information about shipment status, Customs clearance, and customer inquiries.
Build and maintain positive working relationships with customers, government agencies, carriers, and internal stakeholders.
Comply with company, customer, OSHA, and regulatory safety requirements; report unsafe conditions and maintain a clean, organized, and safe work environment.
Support large-scale duty recovery initiatives.
Monitor PSC, Protest, Reconciliation, and FTZ activities and projects.
Support account implementations and transitions.
Assist with Power BI reporting and operational analysis.
Maintain job knowledge through training and professional development, and stay current on Customs regulations, tariff changes, and applicable industry requirements.
Complete assigned training within established timeframes.
Develop training materials and procedures; assist with onboarding; conduct operational and compliance training; and support supervisor development initiatives.
Contribute to a positive team environment, support departmental goals, assist team members, and adapt to changing customer and business requirements.
Perform other duties and special projects as assigned by management.