Customs Brokerage Manager

Expeditors•Broken Arrow, OK

13h

About The Position

The Customs Brokerage Manager develops Expeditors’ customs brokerage product in the marketplace, focusing on operations, finances, sales, people, systems, and culture while adhering to company policies and procedures. The role oversees customs brokerage processes and systems, supports compliance efforts, promotes productivity and digitization tools, and helps develop staff and customer relationships.

Requirements

Knowledge of Expeditors company policies and procedures.
Good understanding of Expeditors’ products, services, and systems.
Strong knowledge of the market and competition.
Good knowledge of customs brokerage processes and systems.
Good knowledge of customs legislation, especially classification, valuation, and origin.
Understanding of ocean, transcon, and air documentation processes.
Knowledge of air, road, and ocean transport.
Good knowledge of Incoterms.
Well-rounded knowledge of the customs tariff and customs systems.
Working knowledge and experience of customs regulations.
Effective interpersonal skills, including listening, comprehension, and clear, concise communication.
Good Microsoft Office skills, including Excel and Word.
Proactive approach and strong organizational skills.
Familiarity with digitization tools.
Fluent in English.
Proven negotiation skills.
Ability to troubleshoot and solve problems quickly and effectively.
Ability to maintain privileged relationships with customs authorities.
Emotional resilience.
Ability to set the weather for the team.
Self-reflective and open to feedback.
Initiative and ability to work autonomously.
Integrity and pride as a role model for employees.
Proven leadership attitude and background.

Nice To Haves

Hazardous Materials certification.
Three to five years of customs brokerage experience.
Licensed Customs Broker.

Responsibilities

Ensure classification instructions are in place for all shipments and customers.
Monitor duty deferment usage and levels.
Monitor license and visa applications.
Ensure new business is transitioned correctly.
Make two face-to-face retention or sales calls per week.
Maintain a positive relationship with the Trade Compliance Manager and support compliance efforts and training.
Promote productivity tools, including edoc, process management, Customsware, and Expo Customs.
Audit files in accordance with AEO requirements.
Follow up on refunds with customs authorities.
Manage the customs system.
Send client report requests through available databases, including Expo Request and Expo Reporting.
Provide content for customer reviews covering duty and VAT.
Implement new system changes and enhancements in the department.
Review and conduct staff appraisals and one-to-one meetings in a timely manner, in line with the 3+1 Initiative.
Assist supervisors and key staff with setting goals and monitoring development.