Customs Brokerage Business Analyst
About The Position
This role serves as the lead resource for Customs Brokerage Data Analytics, driving the development, maintenance, and optimization of business intelligence solutions that support operational performance, compliance, and strategic decision-making. The position partners closely with Operations, IT, and business stakeholders to identify process improvement opportunities, conduct system and data research, troubleshoot issues, support CargoWise initiatives, and lead automation efforts through RPA, IDP, macros, and other technology solutions. This individual will be responsible for translating business requirements into actionable analytics, developing audit and performance reporting, supporting UAT testing, documenting processes, and delivering scalable solutions that improve data quality, operational efficiency, and visibility across the Customs Brokerage organization.
Requirements
- Experience with advanced Excel, Access databases, BI platforms, dashboard development, gap analysis, process automation, SharePoint solutions, Business process improvement is critical for success in this role.
Responsibilities
- Managing CAT data analysis, complex reporting, dashboard development, data visualization, workload distribution tools, operational metrics, and system performance monitoring.
- Partnering closely with Operations, IT, and business stakeholders to identify process improvement opportunities.
- Conducting system and data research.
- Troubleshooting issues.
- Supporting CargoWise initiatives.
- Leading automation efforts through RPA, IDP, macros, and other technology solutions.
- Translating business requirements into actionable analytics.
- Developing audit and performance reporting.
- Supporting UAT testing.
- Documenting processes.
- Delivering scalable solutions that improve data quality, operational efficiency, and visibility across the Customs Brokerage organization.
Benefits
- Multiple health plans (company contribution to health savings account)
- Prescription coverage
- Dental coverage
- Vision coverage
- Company paid life insurance
- Accident insurance
- Short-term disability coverage
- Long-term disability coverage
- Employee assistance plan
- Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan
- 401(k) with company match
- Flexible Paid Time Off programs
- Company paid holidays
- Tuition reimbursement program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
