Customs Brokerage Agent

Expeditors • Ellenwood, GA

4d • Onsite

About The Position

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors has 20,000 trained professionals across 350+ locations worldwide and is a Fortune 500 company with globally unified systems.

Requirements

• Bachelor's Degree or equivalent experience
• 2 years Customs Brokerage/Compliance experience preferred
• Computer skills (Microsoft Word, Excel, Power Point)
• Ability to type: 45wpm
• Ability to work under pressure
• Ability to adapt to changes
• High level of attention to detail
• Strong organizational skills
• Strong communication skills
• Process oriented
• Meet company standards of 52 hours training per year, including as needed management/leadership training

Responsibilities

• Ensures smooth and timely freight process flow according to Expeditors' operational procedures.
• Follows customer's standard operating procedures and proactively notifies customers of any issues.
• Consistently meets KPI standards, as per company's procedures.
• Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements.
• Monitors exception reports for quick data integrity resolution.
• Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements.
• Properly provisions service provider charges to avoid reserves.
• Follows proper credit approval processes in order to minimize risk and protect the company.
• Receive documents.
• Prepare customs entries in Exp.o Customs.
• Understand the elements of the Import & export customs SOP.
• Ensure accurate and timely data entry into operating systems from LOG to DLV.
• Ensure timely customs clearance of shipments.
• Monitor customs clearances and communicate with Customers.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Meet and maintain KPI standards, as per department goals and metrics.
• Exceeds customer expectations by anticipating, understanding and meeting needs.
• Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary.
• Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
• Consistently completes quality work that matches job expectations.
• Is committed to operational excellence and continuous improvement for own job function and across the network.
• All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
• Consistently meets deadlines.
• Is punctual and can be relied on for planning purposes.
• Is organized, manages own time effectively and can prioritize.
• Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers.
• Works in harmony with superiors and fellow workers without incident or delay.
• Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally.
• Provides relevant and timely information to co-workers, customers and service providers.
• Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
• Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
• Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year.
• Completes required training in a timely manner with minimal reminders.
• Pursues professional development goals for self, including participating in a development plan as appropriate.

Benefits

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level