Customs Brokerage Supervisor

Expeditors•Aurora, CO

2d•$57,000 - $57,000•Onsite

About The Position

Expeditors is seeking a Customs Brokerage Supervisor to oversee operations, ensure compliance, and mentor a team. This role involves managing daily activities, maintaining relationships with customs authorities, and contributing to the company's customer service-based approach to logistics. The ideal candidate will have a strong understanding of customs regulations, excellent leadership skills, and a commitment to promoting the company's cultural attributes and productivity tools.

Requirements

Minimum 3-5 years of Customs Broker’s experience including a minimum of 1-2 years in a management level
Proven supervisory attitude.
Good market and product knowledge.
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.
Good computer skills (Excel, Word).

Responsibilities

Identify with manager, develop and mentor your No. 2
Allocate workloads within team to ensure smooth operations during peak activity or staff absence
Ensure team meets company standards of 52 hours training per year per employee
Ensure that the new hires complete company’s mandatory training within the first 6 months
Participate to staff appraisals, and at a minimum once per year per employee
Ensure all staff and positions have job descriptions, communicate clear expectations and are working with structured development plans.
Contribute to the effective weekly department meetings with team.
Review department goals and business plan periodically with team to ensure buy-in and accountability.
Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed as per the DLSOP.
Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively
Ensure all Customs Authorizations are valid – Transit guarantees, customer IPR/OPR/Warehousing authorizations
Monitor undischarged Transit forms
Monitor duty deferment usage and levels
Monitor license/visa applications
Ensure all documentation present for archiving purposes
Meet with local customs to discuss performance, delays, red-channels, customs developments and plans (to adapt country per country)
Make 5 calls per week – Retention/Sales
Ensure all new business is transitioned correctly
Report all calls - sales and retention activities in CRM
Issuance of customs proposal
Follow up the customs guarantee for various operations
Follow up refunds with customs authorities
Follow AR report – review, delegate, chase
Ensure every account has a credit limit and check for credit extension when needed
Review, identify, and plan Department P&L
Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.
Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
Promote productivity tools (e.g. using edoc and edoc treeview, customs database, process management, customs system)
Be open to implementing new system changes and enhancements with your team.
Be involved and suggest system/process improvements.
Set the tone of this environment within your team.
Audit of files in accordance to AEO
Management of customs system
Send client report requests through the available database (expo request, expo reporting)

Benefits

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
Holidays (10)
Flexible Days (2)
Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Medical, Prescription Drug, Dental & Vision Coverage
Health Savings Account (HSA)
Life and Disability Insurance
Paid Parental Leave (additional eligibility criteria)
Dependent Care Flexible Spending Account (DC FSA)
Commuter Benefit
Employee Assistance Program (EAP)
Learning & Development Program
Educational Assistance and Reimbursement