Customs Broker / Import Operations Lead

Gordini USA Inc•Essex, VT

2d•Hybrid

About The Position

This is a position for someone who wants to own the import process day-to-day, not just oversee it, in a multi-company environment. You will be directly responsible for getting product cleared, solving problems in real time, and ensuring that our gloves, socks, base layers, eyewear, and protective gear move efficiently from the factory to the warehouse. If you like digging into entry details, fixing documentation issues before they become problems, and working closely with brokers and forwarders to keep freight moving—this role is built for you.

Requirements

5+ years of hands-on import experience (not just oversight)
Strong working knowledge of HTS classification, valuation, and entry processes
Experience managing real shipments, real problems, and tight timelines
Experience with apparel, accessories, or consumer goods imports

Nice To Haves

Licensed U.S. Customs Broker (LCB) preferred but not required
Like being in the details and taking ownership vs. delegating everything
Move quickly and don’t wait for issues to escalate
Are comfortable pushing brokers/forwarders to get things done

Responsibilities

Personally manage customs clearance from pre-alert through final delivery
Review and approve entry filings (HTS, valuation, COO) with a sharp eye for accuracy
Ensure ISFs are filed timely and ensure all documentation is complete before arrival
Fix documentation discrepancies with vendors before cargo hits the port
Work directly with brokers and forwarders to push shipments through when issues arise
Handle CBP requests, exams, and holds with urgency and follow-through
Troubleshoot classification or valuation questions in real time
Keep us compliant with CBP and partner agencies—but in a practical, business-focused way
Maintain clean, audit-ready documentation without overengineering the process
Spot risks early and fix them before they become costly problems
Ensure correct HTS classification and duty application on every shipment
Partner with sourcing and vendors to improve document accuracy upstream
Coordinate closely with logistics and warehouse teams to align timing
Communicate clearly with finance on duties, payments, and variances
Work closely with product development teams to classify new products and review existing products for material changes that may affect classification
Prepare commercial invoices for exportation