Customs Broker III

Watchpoint Logistics, Inc.•Burlingame, CA

3d•Hybrid

About The Position

Customs Brokerage Agents utilize their communication skills and industry knowledge to ensure our customer’s supply chain runs efficiently and stays compliant. They build relationships with customers and collaborate with internal teams to meet Customs Compliance standards. This is a hybrid position, must be able to reliably commute to our Burlingame, CA office twice a week.

Requirements

Proficient use of computer systems and applications (NetCHB, Cargowise, Salesforce) as trained/required.
Makes the best use of available time and resources. Takes personal responsibility for the quality and timeliness of work.
Consistently exhibits flexibility in resolving customer problems in a timely manner. Exercises good judgment in resolving general disputes or problems.
Able to communicate effectively and collaborate with team members to achieve common goals. Sees opportunities to supports other team members.
Able to express ideas and information clearly, concisely, and accurately both verbally and in writing. Demonstrates active listening and seeks to understand others perspectives.
Approaches problems with a solution focused mindset and uses judgment to resolve issues. Assists with finding root cause and implements process improvements.
Demonstrates accuracy, thoroughness, and efficiency. Plans and organizes work, manages time well, handles multiple tasks simultaneously, and completes initiatives with minimal errors. Meets productivity goals set by management.

Responsibilities

Helps facilitate air/ocean customs clearances to meet the customer’s expectations.
Coordinates with overseas offices and customers as necessary.
Responsible for completing customs entries and maintaining communication with customers and customs officials.
Responsible for proofing commodity classification and recommends reclassification to supervisor.
Utilizes their knowledge and experience to proactively update the customer and/or team members and address questions regarding the status of their entries.
Navigates CRM and HRIS to locate facility addresses, contact details and organization charts in order to route the customer or vendor to the proper CSR or department.
Works collaboratively with team members to compile necessary documentation and performs audits for compliance on a daily basis. Uses judgment and initiative to suggest solutions to supervisor based on audit results.
Additional duties as assigned.