Customs Associate

Rhenus Logistics•Mississauga, ON

About The Position

As a Customs Associate, you will be responsible for preparing and processing import and export documentation in compliance with Canadian customs regulations. This role involves coordinating the payment of duties and taxes, accurately classifying goods using HS codes, and maintaining client profiles. You will ensure timely submission and closure of entries to avoid delays and penalties, provide clients with updates on shipment status, and liaise with customs authorities to resolve clearance issues. The position also supports duty drawback activities, manages release processes, and handles both high-value and low-value shipments. Additionally, you will support sub-agency activities, maintain accurate records in customs systems, and participate in after-hours coverage and travel when required. The goal is to contribute to a high standard of service by proactively identifying and resolving issues.

Requirements

2+ years of experience in a customs brokerage or logistics support role
Solid understanding of customs processes and the broader supply chain environment
Strong communication skills, both written and verbal, with a focus on building effective relationships
Comfortable working with numbers, including duties, taxes, and financial data, with good attention to accuracy
High attention to detail, particularly in documentation and regulatory compliance
Strong organizational and time management skills, with the ability to perform in a fast-paced environment
Effective problem-solving skills with the ability to navigate and resolve issues independently
Proficiency in Microsoft Office, including intermediate Excel skills
Flexibility to provide after-hours support as required

Nice To Haves

Certified Customs Specialist (CCS) designation is considered a strong asset

Responsibilities

Prepare and process import and export documentation in compliance with Canadian customs regulations and procedures
Coordinate the payment of duties, taxes, and related charges to ensure timely release of shipments
Classify goods accurately using HS codes and maintain up-to-date client profiles, including tariff treatments and vendor information
Ensure entries are submitted and closed within required timelines to avoid delays, storage fees, or penalties
Provide timely updates to clients and respond to inquiries regarding shipment status and customs requirements
Liaise with customs authorities and external partners to resolve clearance issues and shipment exceptions
Support duty drawback activities and ensure compliance with duty deferral programs
Manage release processes, including obtaining freight release and handling documentation with carriers and terminals
Process both high-value and low-value shipments in accordance with regulatory requirements
Support sub-agency activities, including billing, documentation handling, and coordination with internal and external stakeholders
Maintain accurate records and ensure data integrity across all customs-related systems
Participate in after-hours coverage on a rotational basis and provide support during peak periods as needed
Travel to customs offices or airport locations when required
Contribute to a high standard of service by proactively identifying and resolving issues