Customer Warehouse Associate

Ewing Outdoor Supply•Medford, OR

1d•$19 - $21•Onsite

About The Position

Ewing Outdoor Supply is seeking an excellent customer service professional for our Grants Pass OR branch. The ideal candidate will have a passion for customer service and safety, with the ability to work efficiently in a fast-paced distribution warehouse environment. This role involves both delivery and warehouse responsibilities, requiring the ability to flex and lift 50-70 lbs. The position also offers opportunities to develop skills and product knowledge for potential work at the sales counter.

Requirements

Customer orientation and ability to adapt/respond to different types of characters.
Ability to multi-task, prioritize, and manage time effectively.
Basic math skills.
Ability to lift 50-70 pounds.
Excellent communication skills, capable of building trusting relationships.
Ability to perform in fast-paced environments.
Valid driver’s license.
Excellent organizational and time management skills.
Good driving record with no traffic violations.

Nice To Haves

Prior green industry and landscape experience.
Bilingual English/Spanish.
Ability to operate forklifts and tractors in a variety of weather and traffic conditions (training provided).
Proven work experience as a Customer Service Associate, Sales Associate, or similar role.
Knowledge of inventory stocking procedures.

Responsibilities

Engage customers and go the extra mile.
Greet and direct customers.
Provide accurate product information, pricing, and after-sales service details.
Answer customer questions about specific products/services.
Conduct price and feature comparisons to assist with purchasing decisions.
Cross-sell products.
Ensure racks are fully stocked.
Manage merchandise returns.
Coordinate with team members to provide excellent customer service, especially during peak times.
Inform customers about discounts and special offers.
Provide customer feedback to the Store Manager.
Stay up-to-date with new products/services.
Deliver a wide variety of items to different addresses using various routes.
Follow designated routes and time schedules.
Load, unload, prepare, inspect, and operate a delivery vehicle.
Seek feedback on services provided and resolve client complaints.
Inform customers about new products and services.
Adhere to DOT regulations and safety standards.
Work on feet for most of the shift and perform repetitive physical tasks like stooping, squatting, and lifting items overhead.
Operate and make deliveries in a commercial vehicle such as an Isuzu NRR 650 or similar.