Warehouse Customer Service Associate

Alliantgroup • Fairfax, IA

10d • $45,000 - $52,000

About The Position

Responsible for customer account activities that include coordinating and scheduling shipping and receiving appointments, inventory management, carrier and customer communications, and other related support activities. Ownership of assigned accounts for warehouse and production customers including scheduling, inventory, carrier interaction and warehouse management system (WMS) or enterprise resource planning (ERP) updates. Provide prompt carrier and customer communications regarding account activities. Provide support for customer information requests, business development opportunities, and value-add warehouse or production projects. Update the warehouse management system (WMS) or enterprise resource planning (ERP) as needed. Perform general administrative duties including filing, scheduling, processing and distributing information.

Requirements

• Associate Degree Emphasis in administrative support or related area
• 3 years of customer service experience
• Previous experience working in a WMS software platform
• Ability to multi-task in a fast-paced environment.
• Demonstrated effective interpersonal, verbal, and written communication skills.
• Demonstrated effective planning and organizational skills; ability to handle confidential matters discreetly.
• Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet).
• Ability to work effectively in a collaborative and inclusive work environment.

Responsibilities

• Ownership of assigned accounts for warehouse and production customers including scheduling, inventory, carrier interaction and warehouse management system (WMS) or enterprise resource planning (ERP) updates.
• Provide prompt carrier and customer communications regarding account activities.
• Provide support for customer information requests, business development opportunities, and value-add warehouse or production projects.
• Update the warehouse management system (WMS) or enterprise resource planning (ERP) as needed.
• Perform general administrative duties including filing, scheduling, processing and distributing information.

Benefits

• Paid time off including vacation days, sick days, holidays, and parental leave for mothers, non-birthing parents, and adoptive parents
• Healthcare, dental, vision and life insurance plans to cover you and your family
• Company and matching contributions to 401K savings plan to help you save for retirement
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree