Warehouse Customer Service Associate

Alliant Energy • Fairfax, IA

2d

About The Position

At Travero, we believe there is always a way to get to YES; that innovative thinking can overcome any challenge; that being a good partner means delivering – every time; that silos are something you see out the window, not at the office; and that success requires agility and ambitious action. With experts in freight brokerage, rail and barge terminal services, warehouse management and transloading, Travero gives customers a one-stop shop for customized supply chain solutions so they can focus on the thing they care about most - growing their business. Travero, a wholly owned subsidiary of Alliant Energy, is a logistics solutions company with more than 100 years of experience in freight management and delivery. Job Summary Responsible for customer account activities that include coordinating and scheduling shipping and receiving appointments, inventory management, carrier and customer communications, and other related support activities. What you will do Ownership of assigned accounts for warehouse and production customers including scheduling, inventory, carrier interaction and warehouse management system (WMS) or enterprise resource planning (ERP) updates. Provide prompt carrier and customer communications regarding account activities. Provide support for customer information requests, business development opportunities, and value-add warehouse or production projects. Update the warehouse management system (WMS) or enterprise resource planning (ERP) as needed. Perform general administrative duties including filing, scheduling, processing and distributing information. Education Requirements Associate Degree Emphasis in administrative support or related area Preferred Required Experience 3 years of customer service experience Preferred Experience Previous experience working in a WMS software platform Other Requirements Knowledge, Skills, and Abilities Ability to multi-task in a fast-paced environment. Demonstrated effective interpersonal, verbal, and written communication skills. Demonstrated effective planning and organizational skills; ability to handle confidential matters discreetly. Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet). Ability to work effectively in a collaborative and inclusive work environment. Key Skills Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. Travero offers a comprehensive total rewards package including competitive compensation and benefit programs. Most employees will be eligible for the following benefits. Paid time off including vacation days, sick days, holidays, and parental leave for mothers, non-birthing parents, and adoptive parents; Healthcare, dental, vision and life insurance plans to cover you and your family; Company and matching contributions to 401K savings plan to help you save for retirement; Tuition reimbursement This position has an annualized market-based salary range: 45,000 - 52,000 The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant. It's not just what we do; it's how we do it. Live Safety. Everyone. Always | Make Things Better | Care For Others | Do The Right Thing | Act For Tomorrow | Think Beyond. Be Bold Travero is committed to providing an inclusive work environment for all and is proud to be an Equal Opportunity Employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or any other basis prohibited by law. We are committed to the full inclusion of all qualified individuals. All candidates selected for employment with Alliant Energy will be required to successfully complete a background check, and a drug screen where applicable. Disclaimer: The above information on this description has been crafted to indicate the general nature and level of work performed by employees within this classification. It is not crafted to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Alliant Energy and affiliates is an equal opportunity employer that values diversity in the workplace. Applicants in need of a reasonable accommodation for any part of the hiring process, please email [email protected]. It’s an exciting time to join Alliant Energy! We focus on creating a culture of belonging. We want everyone to bring their unique perspectives and experiences and be themselves. This helps us all contribute to solving the energy challenges facing our region. It starts at an individual level, with every employee asking, “What makes me unique?” Leaders engage with their teams to ensure they have the tools to be successful in their careers. What you need to reach your goals may be different from what a co-worker needs. Everyone has a fair shot at success. A culture of belonging ensures that everyone contributes their unique perspective. This environment contributes to fresh thinking, innovative solutions and Powering What’s Next for our customers. We strive for employee engagement and connection. We want our employees to have the opportunity to bring their whole selves to work. Provide your resume and contact information to be considered for future openings.

Requirements

• Ability to multi-task in a fast-paced environment.
• Demonstrated effective interpersonal, verbal, and written communication skills.
• Demonstrated effective planning and organizational skills; ability to handle confidential matters discreetly.
• Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet).
• Ability to work effectively in a collaborative and inclusive work environment.
• Associate Degree Emphasis in administrative support or related area
• 3 years of customer service experience

Nice To Haves

• Previous experience working in a WMS software platform

Responsibilities

• Ownership of assigned accounts for warehouse and production customers including scheduling, inventory, carrier interaction and warehouse management system (WMS) or enterprise resource planning (ERP) updates.
• Provide prompt carrier and customer communications regarding account activities.
• Provide support for customer information requests, business development opportunities, and value-add warehouse or production projects.
• Update the warehouse management system (WMS) or enterprise resource planning (ERP) as needed.
• Perform general administrative duties including filing, scheduling, processing and distributing information.

Benefits

• Paid time off including vacation days, sick days, holidays, and parental leave for mothers, non-birthing parents, and adoptive parents
• Healthcare, dental, vision and life insurance plans to cover you and your family
• Company and matching contributions to 401K savings plan to help you save for retirement
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees