Customer Training Instructor

LiftOne•Nashville, TN

15d

About The Position

Under the supervision of the Manager, Customer Training, the Customer Training Instructor provides external and internal customers with training to obtain lift truck operator certifications in accordance with OSHA/ANSI standards. The instructor also provides train-the-trainer training to support customers’ internal training needs. The role partners with customers, subject matter experts, LiftOne Sales staff, and internal stakeholders to design, develop, schedule, and deliver customer training. It includes preparing and revising training materials, ensuring training sites and equipment are ready, administering and evaluating training, and improving programs based on test results and trainee feedback. The instructor also supports customer growth, tracks industry and regulatory developments, and may support LiftOne Technical Training as needed. The position has no supervisory responsibilities and requires travel of 50% or more to facilities across the United States.

Requirements

Three years of lift truck operator experience, including forklifts and mobile elevated work platforms such as boom lifts and scissor lifts.
Ability to teach and convey technical information in a manner that promotes learning.
Ability to travel 50% or more to facilities across the United States.

Nice To Haves

Five years of lift truck operator experience.
Three years of experience developing and teaching technical training, preferably lift truck operator training.
Associate degree in a technical field.
OSHA 10 or OSHA 30 certification.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Ability to learn and use industry-specific computer programs.

Responsibilities

Collaborate with external clients, subject matter experts, and internal stakeholders to design, develop, and deliver training that meets customer needs, including lift truck operator certification courses.
Lead and support customer training activities and help develop long-range training schedules for customers across the United States.
Develop and revise training materials in accordance with brand standards.
Prepare for and independently lead training activities, ensuring materials, training aids, and required on-site equipment are available and properly inspected.
Administer training evaluations, analyze test results for knowledge and program gaps, collect trainee feedback, evaluate individual and team results, and implement program improvements.
Identify opportunities to make customer training implementation better, faster, and simpler, and support Training Department improvement initiatives.
Conduct benchmarking and industry outreach to stay current on adult learning, instructional methods, and training technologies.
Work with the Manager, Customer Training to identify potential external customers and engage clients and stakeholders to grow the customer base and training revenue.
Partner with LiftOne Sales staff to support new truck and aftermarket sales as a source of potential customer training clients.
Analyze industry and regulatory changes, revise training materials as needed, and provide customers with current knowledge and skills.
Support LiftOne Technical Training as needed.
Perform other duties as assigned.